Customer Experience Manager

The role of a Sales Experience Manager encompasses a range of dynamic responsibilities aimed at providing exceptional service. You'll be at the forefront, answering calls, managing basic administrative tasks, and promptly attending to customer needs, including generating quotes, coordinating appointments, and managing inventory orders with precision. Your interactions will radiate our company's professionalism, and your adeptness in resolving customer concerns will shine through.

We're seeking an individual who thrives on aiding others and possesses the knack for transforming challenging situations into seamless and delightful experiences. Your ability to gracefully manage multiple phone lines, prioritize tasks, and orchestrate efficient schedules for our valued customers and technicians will be key. This role is a gateway for those who harbor leadership aspirations and envision a career rather than just a job.

Our most successful candidates have: -

• Creativity, proactivity, and have a bias for action -
• Experience with marketing, organizational development, psychology, or customer experience Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense -
• Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement -
• Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design -
• Passion for learning/learning agile -
• Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel  -
• Exceptional research skills -
• The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills

What We Offer:

• Professional Growth: At McConnell Auto Glass, we believe in investing in our team's development. We offer ongoing training and educational opportunities to keep you up-to-date with the latest advancements in the auto glass industry.

• Team Environment: Collaboration is at the heart of our success. Join a team of passionate individuals who work together to deliver outstanding results and create a positive impact.

• Cutting-Edge Technology: We equip our team with the latest tools and technology to ensure that your work is efficient, accurate, and of the highest quality.

• Career Advancement: We value talent and ambition. As you contribute to our success, you'll have opportunities to advance within the company and take on new challenges.

Who We're Looking For: We're seeking dedicated and skilled professionals who share our passion for excellence. Whether you're an experienced auto glass technician, a customer-focused service representative, or have the drive to excel in other areas of our business, we want to hear from you.

Ready to Drive Your Career Forward? If you're ready to become part of a company that values your skills, provides opportunities for growth, and offers a platform to make a difference, McConnell Auto Glass is the place for you. Join us in delivering unparalleled auto glass services and let's drive excellence together.

To apply, send your resume and cover letter to [email address] and take the first step towards an exciting journey with McConnell Auto Glass. Your future starts here.