Summary:
Communicates with internal and external individuals, face-to-face and via telephone, to obtain information, resolve claim issues, and maximize reimbursements for services. Monitors accounts to ensure correct reimbursement is received. Works closely with the manager and supervisors in formulating and implementing departmental objectives.
Responsibilities:
- Make outbound calls to patients for account collections.
- Review accounts prior to charge off to collection agency.
- Update/research returned mail addresses.
- Performs billing/verification as assigned.
- Responds to inquiries regarding patient accounts with appropriate and accurate information in a professional manner.
- Assist Patient Access Representatives with onsite patients for collections purposes.
- Provide backup phone coverage to Customer Service.
- Answer incoming calls.
Education:
- High School diploma or equivalent.
Experience:
- Two years of experience in medical billing and collections.
- Two years of experience in a customer service environment.
- NextGen EPM software experience a plus.
- Availity software experience a plus.
Special Skills:
- Must have keyboarding skills, be familiar with the Windows environment and have an understanding of various payer verification/claims software.
- Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
- Excellent customer service skills.
Physical Demands:
- Continuous sitting.
- Frequent use of computer (repetitive fine hand manipulation) and simple grasping of items.
- Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.
