Technician, Systems

Purpose of this Position:

The Technician, Systems is responsible for providing technical consultation, installation, configuration, and support for McLeod Software customers. This role works directly with customers to implement and maintain operating systems, servers, databases, network configurations, and McLeod Software solutions. The Technician also provides advanced technical support, troubleshoots system issues, and assists with deployments, upgrades, and ongoing maintenance to ensure reliable system performance and a positive customer experience.

Essential Duties and Responsibilities:

• Consult with customers on IT solutions, system configurations, and best practices to meet their business requirements.

• Install, configure, and maintain operating systems, servers, workstations, and McLeod Software solutions.

• Install custom McLeod Software solutions, including database configuration and remote setup.

• Set up and manage databases, including backups and performance monitoring.

• Configure and troubleshoot network systems, including VPNs and remote site connectivity.

• Provide tier 2 technical support for systems, hardware, databases, and related technical issues.

• Stage, configure, and prepare newly purchased hardware for customer deployment.

• Support customer implementations, software installations, deployments, and onboarding processes.

• Troubleshoot technical issues, identify resolutions, and provide ongoing systems support.

• Assist with system upgrades, patches, and routine maintenance to ensure system reliability.

• Implement security configurations and ensure compliance with established best practices.

• Monitor system performance and maintain documentation of system configurations, troubleshooting, and resolutions.

• Travel to customer sites as needed, up to 10%.

Competencies:

• Ability to learn internal software and systems.

• Strong written and verbal communication skills.

• Ability to manage competing projects and priorities effectively.

• Ability to interact confidently with individuals at varying organizational levels.

• Ability to communicate technical information clearly to a variety of stakeholders.

• Strong customer service skills.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's degree with 2+ years of experience in IT support, systems administration, or a related field; or a high school diploma or equivalent with 6+ years of experience in IT support, systems administration, or a related field; or any combination of applicable education, experience, and/or certifications, required.

• Intermediate knowledge of Microsoft Office Suite.

• Experience with Windows, Linux, or Unix servers, including installation, Active Directory, DNS, and/or DHCP, required.

• Network experience, including VoIP and/or LAN/WAN, required.

• Working knowledge of databases such as DB2, Oracle, Microsoft SQL Server, or PostgreSQL, required.

• Experience with cloud-based solutions and virtualization, preferred.

• Experience with thin-client application deployment, including RDP, Citrix, or VMware View, preferred.

• Experience with McLeod Software products, including LoadMaster, PowerBroker, and DocumentPower, preferred.

• Technical Certifications are a plus. (CCNA, MCSE, etc.)

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.