Surgery Scheduler (CMA) - FT- Florence Neurosurgery

Surgery Scheduler – (CMA) – FT – Florence Neurosurgery

Responsibilities:

Summary: The Surgery Scheduler (CMA) coordinates and schedules surgical procedures for physician office patients, ensuring accurate clinical documentation, pre-operative requirements, and communication among patients, providers, hospitals, and ancillary departments. Utilizes clinical knowledge obtained through Medical Assistant training to support safe, efficient, and compliant surgery scheduling processes.

1. Schedules surgical procedures and related appointments in accordance with physician preferences and organizational protocols.

2. Coordinates with hospitals, outpatient surgery centers, and other departments to secure procedure dates and necessary resources.

3. Obtains and verifies required clinical information, orders, authorizations, and supporting documentation needed for scheduling.

4. Verifies and completes insurance benefits using current eligibility vendors or other available online tools or by telephone when online resources are exhausted.

5. Educates patients regarding surgery dates, pre-operative instructions, testing requirements, follow-up appointments and any other questions or concerns.

6. Assists patients with billing concerns and refers additional questions to the appropriate department.

7. Communicates scheduling changes, cancellations, and updates to patients, providers, and applicable departments.

8. Maintains accurate patient records within the electronic medical record (EMR) and scheduling systems.

9. Collaborates with physicians, clinical staff, and administrative teams to optimize scheduling efficiency and patient access.

10. Knowledge of medical terminology and hospital billing preferred.

11. Adheres to all confidentiality, regulatory, and patient safety standards.

12. Performs additional duties as assigned to support departmental and organizational goals.

Qualifications/Training:

• Previous physician office, surgical scheduling, or Medical Assistant experience preferred.

• Experience with electronic medical records and physician practice scheduling systems preferred.

Education/Certifications/Licenses:

• High School Diploma/GED required.

• Current Certified Medical Assistant (CMA) certification required.

  Memberships:

• Occupation Risk Assessment