Online Order Manager

We want to hire a logistic executive who can handle the team of delivery executive and set a proper delivery structure from retail stores to Customers

Roles and Responsibilities :

PERSON FROM BIGBASKET,JIOMART, SPENCER -IS PREFERED

Review customer orders and plan and coordinate delivery activities

Build positive and productive working relationships with customers for business growth.

Analyze and troubleshoot delivery issues in a timely fashion.

Manage a delivery team to ensure timely and accurate customer deliveries.

Oversee daily activities of delivery team and provide direction and guidance as needed.

Perform resource allocations and workload assignments according to delivery requirements.

Ensure that team maintains high level of competence and operational excellence.

Evaluate the performance of team members and determine training needs.

Serve as primary contact for customer inquiries and concerns.

Analyse customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals.

Perform customer negotiations for delivery rates.

Develop process improvements to achieve cost effectiveness and time saving.

Make critical business decisions to meet customer expectations.

Develop scope and budget for delivery projects

Report delivery status to customers and develop required delivery documentations.

• Bachelor’s degree in Business Administration or relevant field preferred.
• Knowledge of Ms word, Ms excels.
• A minimum of 2 years’ experience working in a retail environment, ideally in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Should know how to use CRM and Delivery management app and website

Should be comfortable in English ,Telugu and Hindi