Account Manager

Account Manager - Landscape Management

Medallion Landscape Management

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Morgan Hill, CA

We currently have a full time position available for an Account Manager who will be responsible for managing a portfolio of commercial landscape maintenance accounts. Account Managers have a strong work ethic, enjoy interacting with the our clients and oversee multiple large commercial clients.The Account Manager is responsible for meeting and surpassing our client expectations without compromise and with full satisfaction. By utilizing effective management of the financial and human resources appropriated to them. The position ensures the performance of Medallion Landscape Management, Inc. standards and ethics to achieve confidence and exceptional service for our clients without compromise and with full satisfaction.

Qualifications for success include the following:

• Energy: A positive enthusiastic approach to challenges that motivate team members and projects confidence
• Intelligence: The ability to think and react
• Communication skills: The ability to represent yourself and Medallion Landscape Management, Inc. as professionals along with the willingness to state your opinion.
• Attitude: The desire to be a Winner! Achieving success through teamwork and individual strength with the willingness to learn.

Priorities:
1. Develop and maintain a strong team of field workers

• Evaluate team strengths and ensure proper development of Crew Leaders.
• Mentor Crew Leaders and team members to provide effective implementation of MLMI quality standards of landscape maintenance.
• Identify team members with potential for growth and guide career path.
• Cultivate a cohesive team to ensure quick response for client expectations and quality production.

2. Medallion Landscape Management, Inc. Customer Service Standards
The key principles for exceptional quality and customer satisfaction

• Define and conform to processes
• Define clear, concise and complete requirements
• Create and maintain empowered involvement
• Do it right the first time
• Practice prevention: solve systems not just problems
• Commit to measurement
• Nurture and sustain continual improvement
• Instill customer confidence
• Manage with real expectations

3. Medallion Landscape Management, Inc. Quality Standards

• Ensure that quality standards are met by all team members for all clients.
• Manage crews to satisfy contract obligations and ensure responsive concern for client expectations.
• Accountable for profitability by diligently monitoring the productivity of crews
• Provide support to team members in performing and completing client projects
• Ensure extra billable work is performed and processed in a timely manner.

Qualifications & Experience
Basic qualifications:

• Proficient with computer software programs including Word, Excel and Outlook
• Customer service experience – able to identify and resolve customer concerns
• Ability to prioritize job duties and multi-task in a fast paced environment
• Effective oral and written communication skills
• Strong work ethic

Preferred

• BS Degree (or equivalent) or 4 years’ experience in landscape maintenance preferred
• Certifications in Landscape Maintenance and Irrigation
• Qualified Applicator License
• Bi-lingual Spanish

About Us:
Since 1995 Medallion Landscape has been providing a turnkey landscape management solution to clients with a team of seasoned professionals. We have multiple offices to serve the greater Bay Area.

Job Type: Full-time

Required education:

• High school or equivalent

Required experience:

• Landscaping: 1 year
• Account Management: 3 years

Required language:

• Spanish

Required license or certification:

• Driver's License

All your information will be kept confidential according to EEO guidelines.