Reporting to the National Director of Client Services, you will join our Technical Support team and play a key role in driving operational excellence across the department.
As a Technical Support Operations Coordinator, you will be responsible for improving operational processes, monitoring departmental performance, and supporting the tools and systems that enable our Technical Support team to succeed. Working cross-functionally, you will help optimize workflows, improve service quality, and contribute to continuous improvement initiatives across the organization.
This role offers the opportunity to develop deep expertise in MYLE, our internal processes, and the operational side of customer support while making a meaningful impact on the team's performance.
Main Responsibilities
Working Conditions
Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.
With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.
At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.
MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.
To better understand the self-identification process, please consult this guide.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy). Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.