The Deli Department Manager will direct, promote, and coordinate with the deli team in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.
RESPONSIBILITIES
- Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
- Schedule for the daily operation of the department to provide high-level customer service in accordance with the outlined labor budget.
- Ensure staff has the proper Serv Safe certification as needed.
- Follow all Serve Safe guidelines in reference to safe food handling for food service offerings. This will include ordering and receiving food service supplies, inventory, scheduling/monitoring food service production, labeling and monitoring levels.
- Process all invoices in a timely manner and maintain accurate pricing.
- Maintain adequate inventories by ordering from approved vendors as needed.
- Complete monthly inventories per company guidelines.
- Provide consistent, timely and friendly customer service when answering questions, making recommendations and promoting products through suggestive selling.
- Ensure that the Deli department is always full and fresh with the best quality products.
- Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
- Assist to create attractive department displays and end caps based on specific sales for the week.
- Use all equipment in the deli including refrigerators, slicers, freezers, ovens, stoves, mixers, etc. Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
- Follow directives from the Administrative office and branded supplier regarding brand policies, programs, and promotions.
- Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles.
- This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
- Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Education and Experience Required:
- Previous manager role experience a plus.
- Leadership and organizational
- Strong customer service skills with the ability to handle difficult situations professionally.
- Ability to supervise and motivate a team to achieve store goals.
- Serv-Safe Food Safety Certification
- Experience in inventory control procedures to ensure accurate stock levels.
- Proficiency in managing daily store operations, including opening/closing procedures.
Skills and Abilities Required:
- Must be patient and helpful to exceed the customer’s expectations.
- Must possess knowledge of the Microsoft Suite including Excel, basic computer skills to operate scanners, registers, calculators, etc.
- Excellent communication skills, both verbal and written, to effectively interact with customers and staff, management and vendors.
- Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally.
- Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead.
- Fast-paced environment requiring standing up to 9 hours per day.
WORKING CONDITIONS
- Position requires this candidate to work 40 hour per week in this full-time position.
- Schedule includes weekends and holidays, flexibility is essential.
- Smoke-free environment.
- This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.
EQUAL OPPORTUNITY EMPLOYER
