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    ME

    MedHealth

    Healthcare

    Service Manager

    Killarney Vale, AustraliaOn-SiteFull-timePosted Yesterday
    All MedHealth jobs

    Job description

    We’re now seeking a Service Manager to lead Job Coaches and InWork Support Consultants across multiple sites on the Central Coast. If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.

    You’ll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together, these guide the way we support clients, our communities and each other.

    In this multi‑site leadership role, you will:

    • Lead, coach and develop Job Coaches and InWork Support Consultants to achieve sustainable employment outcomes
    • Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
    • Oversee service delivery, workflow and client experience across multiple locations
    • Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
    • Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
    • Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
    • Build strong relationships with Services Australia, local employers and community partners
    • Identify operational risks, compliance issues and opportunities for continuous improvement
    • Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together

    To thrive in this role, you will have:

    • Experience managing teams or multiple sites
    • Strong leadership capability with experience in coaching, performance management and operational delivery
    • Commercial acumen and confidence managing budgets, forecasts and financial KPIs
    • Strong stakeholder engagement skills, including working with Services Australia and community organisations
    • Ability to work to KPIs and lead others to deliver high‑quality outcomes
    • A genuine belief in our purpose: connecting people and business so both can thrive
    • A current driver’s licence and reliable vehicle
    • Employment Services Experience highly regarded

    We believe in supporting you, so you can support others. You’ll enjoy:

    • 12 weeks Paid Parental Leave
    • Leadership development & national career pathways across MedHealth
    • Quarterly recognition programs & social events
    • Employee Assistance Program (EAP) & wellbeing initiatives
    • Fitness Passport
    • Salary packaging & ability to purchase additional leave
    • All the tools and tech you need to thrive
    • No Weekends or Nights

    You are welcome here.

    Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

    We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

    We are happy to adjust our recruitment process to support accessibility needs.

    Job details are sourced from the employer's original posting.

    Open job posting
    ME

    About the company

    MedHealth

    IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and every individual.

    View all MedHealth jobs
    Industry
    Healthcare
    Open roles
    60

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