Account Manager

What You Will Do:  

As a CE Account Manager you will play a critical role in driving customer adoption and satisfaction. In this highly visible role, you will be able to use your consulting skills to help identify opportunities for efficiencies and ensure our customers are leveraging the full value of our software solutions.  You will build impactful business relationships with our users through collaboration and delivering results.

Responsibilities will include:

• Provide expertise and guidance in customer process and workflow on a functional level for assigned book of business
• Execute a coordinated account plan aligned with corporate goals for driving growth and adoption of Mediaocean solutions
• Maintain a regular cadence of customer meetings to consult end users, identify and address business needs and challenges, field development requests and actively recognize cross-sell and up-sell opportunities for the Mediaocean Sales Team
• Establish business partnerships with customer contacts from the user base, including media/finance leads (e.g., Media Director, Finance Director)
• Communicate frequently and effectively with Mediaocean team members regarding customer activities, including product feedback
• Identify customer satisfaction risks and demonstrate a proactive, solution-based approach to mitigate escalations
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders
• Advocate best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Expand knowledge of Mediaocean solutions and business practices, continue to build subject matter expertise in areas of concentration

• 3+ years of account management experience
• 5+ years of experience in a client-facing role with impeccable communication skills
• Advertising industry experience preferred
• Prior experience with Mediaocean applications is a plus
• Demonstrated ability to manage competing priorities and tackle issues with a sense of urgency while maintaining professionalism and accuracy; and working cross-functionally
• Exceptional customer advocacy skills with a strong ability to negotiate, manage expectations and handle objections
• Excellent attention to detail; proven research and analytical skills; demonstrated consistency in follow-up and deliverables
• Proficiency with Excel, PowerPoint, SharePoint; Salesforce, Zendesk, Jira, and Smartsheet a plus

Our budgeted compensation range for this opportunity is $90,000 - $100,000, commensurate with experience and skills. This position is open to candidates in the Chicago or New York City areas who are able to work from the office up to three days per week, or as business needs require.

All your information will be kept confidential according to EEO guidelines.

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.