Associate Manager, Content & Data

Primary Responsibilities and Impact Drivers: (not limited to)

● Supervise, coach, and develop a team of 15-20 Data Associates responsible for classification,

attribution, and product catalog management.

● Monitor and manage team performance against KPIs, including throughput, accuracy, and quality

benchmarks.

● Serve as the first point of escalation for workflow or process-related issues.

● Conduct regular quality reviews and provide actionable feedback to ensure data accuracy and

consistency.

● Identify workflow inefficiencies and partner with managers, automation teams, and governance

specialists to improve processes.

● Coordinate team scheduling, task assignment, and workload balancing to meet daily and weekly

targets.

● Ensure compliance with governance standards, documentation, and reporting requirements.

● Train new hires and ensure associates are up to date on classification guidelines, tools, and

processes.

● Report team status, coverage, productivity, and quality metrics to management.

● Foster a culture of accountability, collaboration, and continuous improvement.

● Proactively identify and address problems before they escalate, while recognizing opportunities

for efficiency, automation, and quality improvements.

Role Mandate - How you will move the needle

You start your day in your team’s real-time utilization dashboards and queue metrics. You read the data to

anticipate bottlenecks before they form, check the health of in-flight work, and make rapid, high-judgment

calls on how to reallocate associates across queues to protect SLAs.

Through the morning, you are on the floor with your associates. You run quality reviews, give specific,

example-based feedback (what, why, and the rule behind it), and coach your team to do root-cause

analysis on their own defect and throughput data so the same error doesn’t come back twice.

In the afternoon, you connect outward: you partner with Quality, Training, Governance, and your peer

Associate Managers to close process gaps, pilot improvements within your workflows, and feed clear,

evidence-backed recommendations up to your Manager for anything that needs a roadmap-level decision.

You keep the “voice of the client” in view, validating that your team’s output holds up in the real world. You

end the day by reviewing throughput and quality, recognizing your best performers, and making sure your

cross-trained, fungible team is positioned to clear tomorrow’s volume.

Success Measures:

● Accuracy: Team maintains 98%+ accuracy in ad classification, attribution, and catalog updates.

● Productivity: Team consistently processes assigned workloads against defined productivity

targets and SLA requirements.

● Quality Assurance: Less than 2% of team output requires rework due to errors.

● Team Development: Regular coaching and training lead to measurable improvement in associate

performance.

● Process Improvement: Implements at least two documented workflow or tool improvements per

quarter.

● Collaboration: Builds strong working relationships with peers in automation, governance, and

data quality functions.

Short-Term Deliverables (First 90 Days):

● Baseline your team’s skill sets and identify single points of failure and coverage gaps across the

media types you support.

● Stand up a rigorous, data-driven feedback loop with your associates using specific defect

examples and root-cause analysis ahead of weekly syncs.

● Deeply understand your production queues and utilization metrics to optimize the balance

between Core Production (value-add) and Administrative Shrinkage within your team.

Long-Term Deliverables (6 months - 1 year and beyond):

● Establish a seamless, highly efficient operational flow across time zones that eliminates

geographical friction.

● Successfully manage the operational integration of new datasets, media channels, or M&A

expansions without linearly increasing headcount.

● Successfully groom your top Team Leads to be ready for Manager-level responsibilities.

Qualifications:

● Bachelor’s degree in business, operations, information systems, or a related field.

● 4+ years of professional experience in data operations, data quality, content processing, or

shared-services roles.

● 2+ years directly leading or managing a team, with a proven ability to coach, develop, and hold

people accountable.

● Demonstrated experience managing high-volume, detail-oriented workflows to tight quality and SLA

standards.

● Data Fluency: You can use raw data (advanced Excel, PowerBI, Looker) to track performance, spot

bloat, and drive behavioral change in your team.

● You anticipate challenges, resolve issues fast, and balance daily tactical delivery with a steady

drumbeat of continuous improvement.

● You actively mentor and elevate associates, guide them through ambiguous operational change,

build actionable growth plans, and cultivate critical thinkers rather than task executors.

● You treat accuracy as the baseline, not the goal. You uphold and strengthen QA frameworks—even

with legacy tools—so that high-fidelity classification and first-time-right execution are

non-negotiable.

● (Good to have) Industry Context: Experience in media intelligence, ad-tech, data tagging, taxonomy

management, or content moderation is a strong plus.

About MediaRadar

MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead.

Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market

Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media

channels and five million brands.

With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend,

MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise

analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives

competitive advantage.

Job Summary:

As an Associate Manager, Data Operations, you will own the day-to-day performance of a team of Data

Associates across our classification, attribution, and product-catalog workflows. You will sit where human

judgment meets machine learning—turning targets into daily execution, coaching your associates from

task-executors into data-driven critical thinkers, and acting as the first line of defense for quality,

throughput, and SLAs. You will operate within the operating plan set by your Manager, run it relentlessly

on the floor, and surface the insights and improvement ideas that make the plan better.

We are looking for a hands-on operations leader and a force-multiplier for the Manager of Data

Operations.

At MediaRadar, we are committed to creating an inclusive and accessible workplace where everyone can thrive. We believe that diversity of backgrounds, perspectives, and experiences makes us stronger and more innovative. We are proud to be an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other legally protected status.

In accordance with the EEO-1 reporting requirements, we collect demographic data as part of our efforts to ensure fair and equitable hiring practices across all levels of our organization.

We are committed to ensuring our recruitment process is accessible to all applicants. If you need a reasonable accommodation during the application or interview process, please contact us at [email protected] .

We’re excited to meet people who share our values and want to build the future with us!