Overview
The Sr. Operations and Experience Specialist ensures seamless operational processes and supports initiatives that enhance the employee and customer experience. This role focuses on driving operational efficiency, managing cross-functional workflows, and contributing to initiatives that align with organizational goals. The Sr. Specialist also plays a key role in supporting facilities operations, ensuring a productive, well-maintained, and positive work environment. As a key resource, the Sr. Specialist will analyze, optimize, and support day-to-day operations while fostering a culture of continuous improvement and exceptional experiences.
Responsibilities
- Analyze and uncover opportunities to streamline operational processes to ensure efficiency and effectiveness across the organization
- Collaborate with cross-functional teams to identify opportunities for process improvements and experience enhancements
- Analyze data and metrics to monitor operational performance and provide actionable insights
- Lead planning and implementation of initiatives that drive employee and customer satisfaction
- Direct operational workflows, ensuring timelines, priorities, and objectives are met
- Provide support for tools, systems, and processes that contribute to a positive user experience
- Partner with stakeholders to resolve operational challenges and recommend solutions
- Serve as a point of contact for questions related to operational procedures and best practices
- Develop and maintain documentation for processes, workflows, and standard operating procedures
- Proactively communicate and report status updates to keep leadership informed on operational progress and challenges
- Support facilities management tasks, including coordinating office maintenance, managing vendor relationships, and assisting with space planning and logistics
- Ensure a productive and safe work environment by monitoring facilities-related issues and ensuring timely resolution in collaboration with internal teams and external vendors
- Model company values, demonstrating professionalism, adaptability, and a solutions-focused mindset
Qualifications
- Bachelor’s degree or equivalent experience in Business, Operations, or a related field, or equivalent work experience
- 4+ years of experience in operations, project coordination, or a similar role
- Strong analytical and problem-solving skills with the ability to identify trends and propose solutions
- Proven ability to manage multiple priorities and projects in a fast-paced environment
- Excellent organizational, time management, and communication skills
- Proficiency with Microsoft Office Suite, project management tools, and data analysis platforms
- Demonstrated ability to work cross-functionally and build effective partnerships across teams
- Familiarity with facilities operations or vendor coordination is a plus
- Experience in employee or customer experience roles preferred
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) preferred
- Experience working with systems and tools that enhance operational efficiency preferred
- Strong understanding of data reporting and analysis tools preferred
- Experience with facilities management or office operations preferred
Pay Range
USD $19.00 - USD $23.00 /Hr.
