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At Medihelp, we live our values daily — excellence, compassion, collaboration, and transparency — to make a real difference in the lives of our members . We’re looking for someone who lives these values through their mindset, work ethic, and interactions with others. The primary purpose of the role is to lead end-to-end management, governance, adoption and continuous improvement of Medihelp’s Service Desk platform, ensuring it remains stable, secure, compliant, scalable and aligned with the service operating model.

The role

integrates people, processes, data and technology to translate business requirements into sustainable platform solutions, drive operational efficiency and automation, strengthen service delivery, and deliver measurable business value through effective stakeholder engagement, change management and benefits realisation.

REQUIREMENTS:

• BEng.
• BSc Engineering or BTech degree in Industrial Engineering.
• Five years of relevant experience in industrial engineering, business process optimisation, business analysis, and systems implementation.
• Knowledge of Lean, Six Sigma, root-cause analysis, process mapping/BPMN, process measurements and capacity analysis.
• Proven experience in implementing, administering, or functionally owning enterprise SaaS, customer experience, service desk or workflow platforms will be an advantage.
• KEY COMPETENCIES: Proficiency in enterprise workflow, service management or customer experience platforms.
• Strong Excel and Power BI skills.
• Proficiency in process modeling tools such as Visio, Bizagi, Lucidchart or Miro.
• Ability to lead work streams.
• High integrity, confidentiality and governance mindset.