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    ME

    Medirect

    Health Tech

    Customer Support Officer (Dutch/Flemish & French)

    Tas-Sliema, MaltaHybridFull-timePosted 1mo ago
    All Medirect jobs

    Job description

    MeDirect is a digital bank, founded in 2004, with over 180,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings, and corporate services.

    We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation

    Role Overview:

    Working closely with the Wealth Support - Manager, you will be supporting our customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.
    Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).

    The selected candidate should be willing to relocate to Malta.

    Duties and responsibilities

    • Attracting new customers by answering incoming calls and responding to customer emails
    • Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
    • Providing customers with information about the Bank’s products and services
    • Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
    • Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products

    Required knowledge, skills and experience

    • Native Dutch or French - Dutch/French-only speakers are also encouraged to apply.
    • Excellent verbal and written communication skills in English is a plus
    • Previous experience in a customer service role will be considered an asset

    Job details are sourced from the employer's original posting.

    Open job posting
    ME

    About the company

    Medirect

    Medirect is a company that provides a platform for managing and accessing medical records.

    View all Medirect jobs
    Industry
    Health Tech
    Open roles
    18

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