### **The Opportunity** MedMe is building out a dedicated, in-house IT and internal security function to support our growing team. You'll step into a role with established tooling and processes already in place across device management, endpoint detection, email security, and access automation, and will take ownership of operating and evolving this function going forward. This is our first dedicated IT hire. You'll inherit a stack to deploy, a fleet across two countries, and a compliance path running from SOC 2 toward HITRUST.
The role
combines architecture and execution: you'll design how IT works here and also be the one running it day to day. ### **About MedMe Health** At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America. ### **What You'll Do** Identity and access * Own access provisioning and deprovisioning across the SaaS environment, automating wherever it's safe to do so * Administer Google Workspace, SSO, and the password manager * Run access reviews to audit-ready standard, and govern contractor and offshore access against our customer commitments on PHI Devices and endpoints * Own the MDM platform: migration off our current provider, configuration baselines, endpoint policy * Manage the device fleet lifecycle end to end, procurement support, cross-border logistics, secure disposal * Build endpoint controls to HITRUST-ready standard Security operations * Operate email security, endpoint detection, and account protection tooling: detection tuning, alert triage * Own incident response, escalation, remediation, communication, post-incident review * Manage vulnerability and patch programs, external penetration testing, and security awareness training Data protection and resilience * Close our current DLP gap, recommending tooling or compensating controls * Own backup coverage, restore testing, and documented recovery procedures * Maintain retention policies and support legal hold and discovery requests Infrastructure and workplace technology * Own network, VPN, DNS, and certificate management * Administer the collaboration platforms the company runs on, permissions, external sharing controls * Govern AI tool adoption: sanctioned tools, data handling review, detection of unapproved use Service delivery * Own IT onboarding and offboarding to a consistent, documented standard * Act as the point of contact for support, reducing recurring volume through automation and self-serve documentation * Report monthly on service performance, endpoint compliance, spend, and open risk Compliance and vendor management * Gate new tooling through security and procurement review * Produce audit evidence for SOC 2 and HITRUST, and support customer security questionnaires alongside Security and Legal * Own the IT budget, including vendor negotiations and renewals ### **About You** * 5+ years in IT operations or IT security, with hands-on ownership of endpoint management and identity for a distributed team * Direct experience deploying and operating email security and endpoint detection tooling * Strong Google Workspace administration, including security and conditional access controls * Practical networking
experience:
Benefits:
** Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs * **Group RRSP:** Secure your future with our Group Registered Retirement Savings Plan (RRSP) * **Professional Development:** We support your growth with a yearly budget dedicated to learning opportunities * **Work-from-Home Stipend:** A dedicated stipend to help set up and maintain your ideal home office * **Office Closure for Holidays:** Enjoy 1 week of company-wide office closure during the holidays * **Company Retreats:** Participate in exciting on-site team retreats for collaboration and bonding ### **Location** This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs.
Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience. ### **Equal Opportunity & Accessibility** MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in. MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. ### **Learn More About MedMe** If you'd like more context on MedMe, our growth, and the team you'd be joining, here are a few highlights: * **Globe and Mail – Canada's Top Growing Companies (2025):** MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. 🔗[ Link](https://www.theglobeandmail.com/business/rob-magazine/top-growing-companies/article-ranking-canadas-top-growing-companies-of-2025/#:~:text=81-,MEDME%20HEALTH%20LTD.,-TORONTO%20Health%20care) * **Forbes 30 Under 30:** Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗[ Read more](https://www.forbes.com/profile/medme-health/) * **C100 Growth Cohort (2025):** MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. 🔗[ Link](https://thec100.org/blog-posts/meet-the-2025-c100-growth-cohort/#:~:text=in%20assisted%20reproduction.-,MedMe%20Health,-Toronto%2C%20Ontario) ### **Compensation** The salary range for this role is **CAD $85,000.00 - $110,000.00** annually.
Compensation is determined based on experience, skills, and alignment to the role's scope. We're happy to discuss the full details of our compensation package with candidates who progress through our interview process. If you are interested in this role, please apply directly through our career page:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Software for pharmacies to move beyond dispensing