REQ12496 Bellman (Open)
POSITION SUMMARY:
The Bellman is responsible for delivering a positive and quality customer service experience through acknowledging, welcoming, bidding farewell, and greet with a smile all guests and visitors of the hotel, assisting guests with the delivery and pick-up of luggage, parcels, and messages, ensuring maximum guest satisfaction and maintaining professional standards of services.
PRIMARY RESPONSIBILITIES:
- Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
- Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
- Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
- Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
- Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and
- Establishes a rapport with guests, answers their queries and resolves problems arising from guest complaints in a timely manner and to the guest’s satisfaction
- Tags, assists loading / unloading of luggage into vehicle at porte-cochere
- Ensures smooth handling/delivery of luggage, newspapers, parcels, messages in a timely manner, parks cars as needed by checking guest’s name and room number while escorting guests to rooms when appropriate
- Records all transactions in log books including guest name, room number, time received, and time completed
- Conducts room drops and room moves as required
- Ensures master keys are handled with the utmost care to ensure the safety of our guests.
- Ensures all bell carts and hand trolleys are cleaned after every shift
- Attends to daily briefings and departmental meetings
- Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
- Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
- Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
- Performs other reasonable job duties as assigned by supervisors from time to time
KEY PERFORMANCE INDICATORS:
- Excellent knowledge of all products and services offered by City of Dreams Mediterranean
- Continuous progress of Technical Skills
- Positive Customer Feedback
QUALIFICATIONS:
Experience
- 1 year of previous experience in a similar role will be considered an advantage
Education
- High school diploma or equivalent professional training
Skills
- Excellent interpersonal and customer service skills
- Professional written communication skills
- Excellent command of Greek and English
PERSONAL COMPETENCIES:
- Achieves agreed objectives and accepts accountability for results
- Displays a high commitment to delivering results
- Leads others to achieve business objectives
- Communicates effectively
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
