REQ12531 Cashier, F&B (Open)
POSITION SUMMARY:
The Cashier, F&B is responsible for providing professional, prompt and efficient service assistance to the assigned Outlet’s monetary transactions as well as preparing and maintaining money bags and floats.
PRIMARY RESPONSIBILITIES:
- Assumes responsibility of the assigned Outlet’s POS
- F&B Server handling cashier
- Assists in waiter, bartender, host or steward tasks if requested by the Outlet Supervisor
- Performs monetary transactions including but not limited to cash and credit cards
- Ensures all transactions are performed in a timely and accurate manner including communicating shift hand-over issues and completing shift-end balances
- Ensures all paperwork is presented and organized in an audible manner
- Prepares equipment, station, stock, float, floor prior and after service
- Anticipates guests need and strives to exceed their expectations by following guidelines given by Management
- Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
- Ensures high standards of personal presentation and grooming
- Attends training sessions and meetings when required
- Ensures all duties are performed in strict compliance with relevant policies and procedures of City of Dream Mediterranean
- Maintains positive relations with other staff and departments
- Participates in training and other activities to facilitate high team performance
- Adheres to all Company policies and procedures
- Reports accidents, injuries and unsafe work conditions to supervisors
- Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
KEY PERFORMANCE INDICATORS:
- Positive Customer feedback
- Billing accuracy
- Good knowledge of products and services
- Continuous progress of Technical skills
QUALIFICATIONS:
Experience
- Minimum 1 year of previous customer service and cash handling experience preferably within the Hospitality industry
Education
- High School diploma
- Qualifications related to the Hospitality Industry is an advantage
Skills
- Knowledge of POS systems is an advantage
- Excellent interpersonal and customer service skills
- Time management and organizational skills
- Excellent command of English, Greek and other languages highly regarded
PERSONAL COMPETENCIES:
- Achieves agreed objectives and accepts accountability for results
- Displays a high commitment to delivering results
- Communicates effectively
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
