REQ14987 Coordinator, Loyalty Marketing Administration (Open)
POSITION SUMMARY:
The Coordinator Administration, Loyalty Marketing assists the department’s Management with the co-ordination and implementation of all related paperwork, rostering, pay summary and record maintaining.
PRIMARY RESPONSIBILITIES:
- Is responsible for preparing all training materials as instructed by the Loyalty Marketing Manager
- Ensures training scheduling, communication and attendance and records it accordingly
- Liaises with the Loyalty Marketing team as well as the management of other departments, ensuring efficient communication of all tasks allocated
- Ensures all shifts are approved and there is a clear track record of the department’s attendance
- Liaises with HR as to ensure efficient coordination of all staff needs
- Keeps track and reports on Annual Leave scheduling and balance
- Is responsible for the coordination of the Disciplinary and Counseling Procedure within the department: scheduling the meetings, communications with the team, drafting the necessary documents
- Ensures correct maintenance of the department’s Inventory, both internal documents and stationery as well as Melco Club Products inventory
- Ensures all marketing materials of the department are in the correct stock (forms, leaflets, etc; liaises with Marketing department to order, follow up, confirm the delivery of the request
- Assists the department Management in the Recruitment Process by scheduling the Selection
- Interviews and setting up all appointments
- Is responsible for any reporting related to the Administration of the department as requested by the management
- Assists with the creation, communication and implementation of department’s Procedures and Workflows
- Assists the Loyalty Marketing Managers and Supervisors in any request related to filling or scanning of documentation
- Assists, if requested, in any Audit Inquiry or reporting
KEY PERFORMANCE INDICATORS
- All equipment is in place as required by the business needs
- Adequate attendance reporting by daily updating the Time Manager
- Stationary level is appropriate at all times to serve all areas of the department
- All administrative forms and reports are collected and communicated according to the department’s SOP
QUALIFICATIONS:
Education & Experience
- Administration experience, min. 2 years
Skills
- Able to proficiently communicate in English and Greek both spoken and business writing skills
- Computer literate
- Proves employee and customer orientation
- Has strong problem solving and critical thinking skills
PERSONAL COMPETENCIES:
- Maintains confidentiality of information
- Displays the highest level of integrity
- Pays attention to details and is able to work under pressure
- Is trustworthy, well presented, outgoing and highly motivated
- Achieves agreed objectives and accepts accountability for results
- Occasional travel to different properties may be required
