REQ13229 Dispatcher/Reservations, Transportation (Open)
POSITION SUMMARY:
The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.
PRIMARY RESPONSIBILITIES:
- Reports to Supervisor
- Checks and monitors the GPS
- Creates Reservations for each transfer request to the Transportation system
- Checks in a daily manner Hotel bookings and update Transportation System
- Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests.
- Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests.
- Assigns driver for each new booking
- Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule
KEY PERFORMANCE INDICATORS:
- Fleet Utilization
- On-time dispatching
- GPS Tracking
- Good time management
- Attention to the details
- Able to Work Under Pressure
- Good Organization skills
QUALIFICATIONS:
Education & Experience
- Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers
- Primary school graduate
Skills:
- Able to work under pressure
- Able to communicate in Greek and English
- Pleasant personality
- Good knowledge of Microsoft office
- Familiar with computers
- Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
PERSONAL COMPETENCIES:
- Displays a high commitment to delivering results
- Customer Service
- Well Groomed and presentable
- Able to follow rules and procedures of the Department and Company
- Achieves agreed objectives and accepts accountability for results
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
