The Centralized Scheduler is responsible for scheduling patient appointments, procedures, diagnostic therapy, and other treatments; answering general inquires, and providing general information. The Scheduler will maintain electronic health records by entering accurate patient and scheduling information.
Responsibilities
- Coordinates and schedules various patient procedures and appointments
- Schedules patient procedures, diagnostic therapy, tests, treatments, and appointments at the request of the physician, provider, or patient
- Provides patient or family service instructions prior to appointment and post-procedure instructions as directed by the providing department
- Collaborates with the interdisciplinary staff to coordinate and schedule procedures and tests
- Coordinates proper sequencing of exams and scheduling protocols when scheduling multiple procedures and/or appointments
- Proactively schedules each area to ensure all available time is used appropriately by scheduling sequentially when possible
- Cancels and reschedules patients as requested by patient, provider, or staff
- Consistently reviews the daily and future schedules to ensure accuracy and prevent a delay in service to patients
- Fulfills support responsibilities which may include sending and receiving patient medical records and referral information
- Maintains electronic medical records by entering accurate patient demographic, insurance, and scheduling information
- Enters and verifies all required information on the patient profile is complete and accurate
- Completes pre-registrations including insurance verification
- Verifies patient billing information
- Responsible for transcribing and scanning all orders into the electronic health system
- Enters patient communication notes and provided instructions in the electronic medical record
Qualifications
Education:
Experience:
- 1 year in an administrative or clinical role in a medical office or healthcare setting
Skills:
- Excellent verbal and written communication skills
- Multitasking, time-management, and organization
