The Centralized Scheduler II is responsible for scheduling inpatient and outpatient surgical procedures, as well as pre-admission tests, advanced imaging procedures or treatments. The scheduler will answer general inquires and provide general information. The Scheduler will maintain electronic health records by entering accurate patient and scheduling information.
Responsibilities
- Coordinates and schedules patient surgical procedures and appointments
- Schedules various patient surgical procedures, preoperative appointments, and advanced imaging tests
- Coordinates and schedules outpatient testing/procedures, pre-admission testing appointments, and other treatments at the request of physicians or providers
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients
- Collaborates with the interdisciplinary staff to coordinate and schedule appointments, tests, and surgical procedures
- Coordinates proper sequencing of exams and scheduling protocols when scheduling multiple procedures and/or appointments
- Proactively schedules each area to ensure all available time is used appropriately by scheduling sequentially when possible
- Cancels and reschedules patients as requested by patient, provider, or staff
- Consistently reviews the daily and future schedules to ensure accuracy and prevent a delay in service to patients
- Fulfills support responsibilities which may include sending and receiving patient medical records and referral information
- Maintains electronic medical records by entering accurate patient demographic, insurance, and scheduling information
- Enters and verifies all required information on the patient profile is complete and accurate
- Completes pre-registrations including insurance verification
- Requests prior authorizations at time of scheduling
- Verifies patient billing information
- Responsible for transcribing and scanning all orders into the electronic health system
- Enters patient communication notes and provided instructions in the electronic medical record
Qualifications
Education:
Experience:
- 2 years In a medical office or healthcare setting with experience in patient scheduling, patient registration, or insurance billing
Skills:
- Excellent verbal and written communication skills
- Multitasking, time-management, and organization
