- Supervise lead agents; allocating bag room lead agents as needed
- Supervise the safe moving of cargo and baggage on and off aircraft and transporting it between aircraft, outbound bag room, airport terminals, air cargo facilities, and other aircraft
- Frequent bending, stretching push/pulling, stacking and kneeling in small, confined locations
- Read, interpret, and complete aircraft weight and balance load sheets, hazardous material identification labels, aircraft loading manifests, baggage and cargo routing tags
- Responsible for safe receipt and dispatch of assigned flights, which includes load integrity and safety compliance
- Complete shift reports and sign timecards
- Ensure baggage personnel adhere to established company safety regulations
- Prepare disciplinary incident and or termination reports as needed for violations of company policy
- Assist in the preparation of performance evaluation forms
- Assist in the baggage handling area
- May occasionally operate various pieces of ground support equipment
- Trains employees during the on-the-job training and/or airline specific training or assigns employees to work with experienced agents
- Required to attend mandatory training imposed by the Company and Airlines as per job role
- Performs other duties that may be assigned
Safety, Security, and Compliance
All employees must have a responsibility and duty whilst at work to:
- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work
- Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization
- Co-operate with their manager/supervisor to allow them to perform or comply with any legal requirements imposed on the company
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons
- Inform their manager/supervisor of any work situation, equipment or activity that represent a serious or immediate danger to health and safety
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor, who will then follow the procedures
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures
- Fully understand the company health and safety polity
- Attend training courses as may be arranged by the company
Knowledge, Skills and Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
