Responsible for the day-to-day operational performance, safety, security, and customer satisfaction of the product through effective support and management of delivery areas.
Consistently deliver the highest possible level of customer service at all times.
Ensure the airline's product is delivered consistently in accordance with demanding service-level standards and on-time performance targets for our customer airlines.
Be proactive in all areas by forward planning and taking responsibility for the job in hand.
Actively provide support, guidance, and encouragement to work colleagues.
Fully comply with the Health & Safety Act when carrying out duties, ensuring that safety is never compromised.
Promote a professional image at all times by applying the Company Uniform Standards.
Follow all processes involved in Triple A Regulations.
Understand and operate all equipment effectively and correctly, in line with the relevant training provided.
Ensure full compliance with and implementation of the following at all times:
Airline Handling Manuals
Airport Disruption Management Policy
Customer Service Promise
Communications Promise
Ensure tasks are performed in accordance with Company and airline-specific procedures and policies.
Attend all mandatory training required by the Company and airlines, as applicable to the job role.
Process questions, queries, and grievances in a professional and confident manner.
Ensure the safe and correct control of all resources involved in the fuelling operation.
Comply with all applicable regulations and requirements of local Airport Authorities.
Actively provide support, guidance, and encouragement to work colleagues while promoting an open reporting culture.
Safeguard the health, safety, security, and welfare of staff, customers, and other visitors, in full compliance with the Company's Health & Safety Policy.
Ensure investigations are conducted into any incident, accident, non-conformity, or service delivery failure, with appropriate corrective actions established, implemented, and maintained.
Work closely with GSE-responsible personnel to ensure active and effective GSE management, defect reporting, and GSE checks.
Ensure that no abuse or misuse of Company property occurs.
Ensure the department consistently follows appropriate Human Resources processes and that relevant Company policies are implemented and maintained at all times.
Closely monitor absenteeism and implement improvement plans when necessary.
Perform any other reasonable duties as requested by any direct or indirect manager.
Proven leadership skills and experience, with a demonstrated ability to lead, coach, and develop team members.
Must be a minimum of 18 years of age and legally authorized to work in Canada.
Must hold a valid driver's licence and a valid DA.
Well-organized, with meticulous attention to detail and accuracy, and able to work independently, take initiative, and meet specific deadlines.
Ability to recognize and address challenges promptly and efficiently.
Extensive experience in fuelling operations, with a strong understanding of operational departments.
Familiarity with GOMs, airline procedures, airport procedures, and applicable airport legislation.
Fully versed in international aviation safety and security standards, with a strong commitment to promoting these standards within the organization.
SLA-driven, with a strong focus on meeting customer expectations and delivering excellence.
Strong stakeholder engagement skills, including experience working with customers, airport representatives, local CAA, and third-party service providers.
Ability to develop teams, support succession planning, and re-engineer business processes in response to changing business needs.
Ability to develop, implement, and monitor improvement plans, including appropriate follow-up processes.
Ability to identify productivity efficiencies and inefficiencies and adjust operational requirements based on the operational dynamics of the station.
Adaptable and comfortable working with a multinational workforce and collaborating effectively with local unions.
Ability to prepare comprehensive reports for senior management.
Ability to work effectively under pressure and meet tight deadlines.
Excellent written and verbal communication skills, with the ability to communicate effectively with employees, management, customers, and external organizations.
Must be flexible and adaptable to changing demands, circumstances, and weather conditions.
Calm, professional, and approachable manner.
Knowledge of local labour legislation is considered a strong asset.
Must be available and flexible to work variable shifts, including weekends and holidays.
Must be able to lift up to 70 lbs. when required.
Must be able to obtain and maintain all required security clearances.
Computer literate, with proficiency in Microsoft Word and Excel.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Men's Health is a global lifestyle brand focused on men's health and fitness.