Shift: 8:00am – 4:30pm
Status: Full-Time; 10 shifts; 80 hours per biweekly pay period
Weekends: No
Holidays: No
This position reports to the Patient Accounts Manager.
Qualifications/Experience:
- High school graduate or equivalent required. Medical Office Degree a plus.
- Medical terminology/background preferred.
- Medical office coding/billing and collections experience highly preferred.
- Strong Customer Service and Clerical Skills.
Responsibilities:
- Responsible for the reviewing, submitting, and following-up on all patient accounts for services rendered according to the specific third party payer, uniform billing, governmental and collection guidelines.
- Responsible for researching, tracking and processing all credit balances requiring refunds.
- Responsible for maintaining excellent customer service standards while interacting with internal and external customers about their patient account questions.
- Must collaborate and establish a good working rapport with co-workers and all internal/external customers in order to achieve maximum productivity and efficiency.
- Performs other duties and/or projects as assigned and/or as needed.
Skill/Ability:
- Individual is self-motivated with strong organizational skills and a positive attitude.
- Must demonstrate excellent telephone etiquette along with the ability to work with the public.
- Must have good written and verbal communication skills.
- Must have basic clerical and mathematical skills to meet the demands of the position.
- Must be proficient in office machines to meet demands of position.
- Basic understanding of CPT-4, ICD-10-CM and uniform billing codes is helpful.
- Demonstrates/uses effective problem solving skills.
- Ability to work both independently and as a team player, to exercise good judgment, and to successfully manage a variety/multi tasks.
- Positive service oriented interpersonal skills are required.
- Must be able to effectively deal with conflict and/or upset customers.
