PT Days Patient Access Clerk

Shift:                                     Day Shift             

Status:                                  Part Time; 6 shifts per biweekly pay period

Weekends:                         Rotation

Holidays:                             Rotation

This role requires strong customer service skills and the ability to multi-task in a variety of situations. This position reports to the Patient Access Manager.

Qualifications/Experience:

• Medical terminology/background preferred.
• Previous clerical and/or healthcare setting experience preferred.
• CPR/BLS within 90 days of hire.
• Prior experience with electronic health record.
• Strong customer service skills.
• Ability to multitask in a variety of situations.

Responsibilities:

· Must portray a professional, courteous, friendly, and helpful attitude to customers.

· Is responsible for the daily functions of the Switchboard, Cashier, Registration and Admitting.

· Must expedite and provide healthcare access through the accurate gathering of demographic, financial insurance verification and/or Certification for inpatient admissions.

· Responsible for point of service collection while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers.

· Must collaborate and establish a good working rapport with co-workers and all internal/external customers in order to achieve maximum productivity and efficiency. 

· Must have the ability to remain calm and handle stressful situations.

· Must be able to handle a fast paced work environment.

· Performs other projects, tasks, or duties as assigned and/or needed.

Skill/Ability:

· Strong clerical and switchboard skills required.  Must demonstrate excellent telephone etiquette along with an ability to work with the public.

· Must have good written and verbal communication skills.

· Positive service oriented interpersonal skills are required.

· Must demonstrate networking skills with other departments and effective communication with individuals of all ages.

· Demonstrates/uses effective problem solving skills.

· Must have the ability to work both independently and as a team player, to exercise good judgment and to successfully manage a variety/multi tasks.