Assistant Loan Officer, Affordable Housing

The Assistant Loan Officer, Affordable Housing , specializing in Community Reinvestment Act (CRA) lending, supports the growth of responsible homeownership by originating residential mortgage loans within targeted communities. This role focuses on business development, sales performance, community engagement, and delivering exceptional customer service while ensuring regulatory compliance and accurate documentation throughout the loan process.

A key component of this role is hands-on learning through mentorship, working closely with an experienced Affordable Loan Originator to develop product knowledge, sales skills, and community engagement expertise. After one year, our Assistant Loan Officer, Affordable Housing will be able to do the following confidently and independently... Learning & Mentorship Development Participate in a structured mentorship program with a senior Affordable Loan Originator Shadow experienced originators during client meetings, community events, and sales presentations Receive ongoing coaching in CRA lending strategies, community outreach, and consultative sales techniques Gradually assume increased responsibility in loan origination as skills and knowledge develop Engage in continuous learning related to affordable housing programs, CRA compliance, and mortgage products Documentation & Compliance Accurately collect, review, and submit borrower documentation in accordance with underwriting guidelines Ensure compliance with all federal, state, and company policies, including CRA, Fair Lending, and regulatory requirements Maintain complete and accurate loan files within internal systems Assist in resolving documentation issues and clearing conditions in a timely manner Coordinate with Loan Originator, Underwriting, Processing, and Closing to ensure exceptional customer experience.

Customer Service Provide responsive, high-quality customer service throughout the loan lifecycle Address client questions and concerns promptly and professionally Coordinate closely with processing, underwriting, and closing teams to ensure a smooth transaction Maintain transparency and keep clients informed on loan status and next step Monitor application status and follow up with clients as needed. Client Engagement Serve as a trusted advisor by guiding clients through the mortgage process from application to closing Educate borrowers on available loan programs, including CRA, first-time homebuyer, and down payment assistance options Build long-term relationships through consistent communication and follow-up Ensure a personalized and positive experience Assist clients in completing applications and signing documents Business Development Develop and maintain relationships with community organizations, real estate professionals, builders, and local stakeholders to generate CRA-eligible loan opportunities Identify and engage prospective borrowers within low- to moderate-income (LMI) communities Participate in outreach events, financial literacy workshops, homebuyer workshops, and housing seminars to promote homeownership Support market growth strategies aligned with CRA goals and company objectives Originate residential mortgage loans by presenting appropriate loan options based on client financial needs Maintain a consistent pipeline of active prospects and referral sources