Industrial CSR-No Weekends!!

We are seeking a detail-oriented and customer-focused Industrial Customer Service Representative to join our team.

In this role, you will serve as the primary point of contact for industrial clients, ensuring their needs are met with efficiency and professionalism. Responsibilities include processing orders, managing inquiries, resolving issues, and coordinating with internal departments such as sales, logistics, and production. The ideal candidate will have strong communication skills, a solid understanding of industrial products or services, and the ability to thrive in a fast-paced, solution-driven environment.

RESPONSIBILITIES:

• Receive, process, and verify the accuracy of orders from customers utilizing the customer purchase order process and internal ERP system(s)
• Schedule and confirm shipping quantities and dates with freight carriers and customers.
• Initiate response and action to requests and inquiries from customers and branch/regional offices to resolve order-related issues, including change orders, order maintenance, shipping and delivery, and updates to customer files, making sure to communicate changes to appropriate personnel/departments in a timely manner.
• Communicate and provide feedback on customer complaints regarding quantity, quality, shipping delays, etc.
• Use internal systems and data to research and resolve difficult customer service situations in a calm and efficient manner.
• Identify and introduce new ideas and solutions to increase the customer service department's accuracy, efficiency, and responsiveness.
• Perform other related duties as assigned.