Inside Sales Representative - No Weekends

Why Join the Merchants Metals Team?

Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.

This is a hands-on, individual contributor role focused on day-to-day sales, account growth, and customer interaction.

POSITION SUMMARY: The Inside Sales Representative is responsible for managing customer relationships, processing orders, and driving incremental revenue through account development and product recommendations. This role focuses on day-to-day sales execution within an established customer base, with an emphasis on repeat business, upselling, and customer satisfaction.

Compensation - Hourly base pay + a monthly incentive bonus

ESSENTIAL JOB FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Build and maintain strong relationships with contractors, builders, and B2B customers to drive repeat business
• Identify opportunities to upsell and cross-sell products based on customer needs
• Actively manage and grow existing accounts through consistent follow-up and customer engagement
• Handle inbound and outbound calls to generate sales and support customer orders
• Qualify customer needs, provide accurate pricing/quotes, and close sales opportunities
• Respond to customer inquiries and present product solutions aligned with their requirements
• Learn and confidently communicate product knowledge to support customer decisions
• Collaborate with internal teams (warehouse, operations) to ensure timely and accurate order fulfillment
• Manage multiple orders, requests, and priorities in a fast-paced environment
• Provide a high level of customer service while maintaining a focus on revenue generation