IT Help Desk Intern

Help Desk Intern

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories.  Merchology is seeking a curious, service-minded Help Desk Intern to support the day-to-day technology needs of our team. This role is the first line of support for employees experiencing hardware, software, account, or connectivity issues, and provides hands-on exposure to how a fast-growing eCommerce company runs its technology operations.

This is a paid, part-time, onsite internship open to high school (16+) and college students. You will report to the Systems Administrator and work day-to-day with a mentor on the Technology team. No prior professional experience required; curiosity, reliability, and a service mindset matter most.

PRIMARY RESPONSIBILITIES

Success is defined by responsive, friendly support, accurate ticket handling, and steady growth in technical skills. 

Help Desk & End-User Support
Serve as first point of contact for employee technology requests via ticketing system, chat, email, and in person.

• Troubleshoot and resolve common issues with laptops, printers, monitors, peripherals, and Wi-Fi.
• Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other core business applications.
• Escalate complex issues to the Technology team with clear, complete documentation of steps already taken.

Accounts, Onboarding & Offboarding (under Technology team supervision)

• Assist with new-hire setup: user accounts, email, device imaging, software installs, and workstation setup.
• Process routine access requests and password resets following company security policies and approval steps.
• Support offboarding by collecting equipment and assisting with account deactivation on schedule.

Hardware & Asset Management

• Maintain accurate inventory of laptops, phones, peripherals, and other IT equipment.
• Prepare, deploy, and refurbish devices; coordinate repairs and warranty claims with vendors.
• Keep IT storage and workspaces organized and stocked.

Documentation & Process Improvement

• Document resolutions in the ticketing system and contribute to the internal knowledge base and how-to guides.
• Identify recurring issues and suggest fixes or self-service resources.
• Assist with small technology projects and rollouts as assigned by the Technology team.

WHAT YOU'LL LEARN

• How to image, deploy, and support laptops and devices for a real company.
• How to run a help desk ticket queue: prioritizing, documenting, and closing the loop with users.
• How the technology behind a fast-growing eCommerce business fits together (Microsoft 365, networking, device management, business apps).
• Professional communication, troubleshooting habits, and a reference and portfolio for your next role.