Mai te hiku ki te taurapa, whitikina e te rā
From the tail of the fish to the tail of the waka, shines the sun
Drawn from our company waiata, this kīanga reflects our journey across Aotearoa — one waka, powered by the natural forces that sustain us. From one end of the motu to the other, Meridian generates renewable energy from the winds of Tāwhirimātea, the waters of Tangaroa, and the warmth of Tama-nui-te-rā. Meridian is Aotearoa’s largest renewable electricity producer.
Together, our two brands, Meridian and Powershop retail electricity to more than 400,000 homes, businesses and farms across New Zealand. Now that’s a pretty impressive combo!
Mō te tūranga | About the role
This is a rare opportunity to shape customer growth at the heart of Aotearoa New Zealand’s largest renewable electricity generator. As Head of Product and Customer, you’ll lead Meridian Retail’s Customer Growth Practice, bringing together product growth, customer and user experience, brand, and go-to-market capability to create differentiated customer value and deliver sustainable growth across Meridian and Powershop.
You’ll play a pivotal role in lifting the way we attract, engage, retain and grow customers, while building the strategies, frameworks and specialist capability that enable our Retail Value Streams to deliver stronger customer and commercial outcomes. This is not a traditional command-and-control leadership role. Operating in Meridian Retail’s agile model, you’ll lead through influence, expertise and collaboration setting direction, building capability, and helping cross-functional teams focus their energy where it creates the most value.
A key focus will be elevating the Meridian brand, revitalising the Powershop brand and customer proposition, and embedding Product-Led Growth disciplines that help us learn faster, act on insight, and create experiences New Zealanders value. If you’re a strategic, commercially sharp, customer-obsessed leader who knows how to connect brand, product, experience and growth - and you’re energised by building modern capability in a purpose-led business this could be the role that lets you make a serious impact.
Āu mahi | What you’ll be doing
In this role, you’ll lead the practice that brings together product growth, customer experience, user experience, brand and go-to-market capability to help Meridian Retail grow in a way that is customer-led, commercially focused and future fit.
You’ll work across Meridian and Powershop to shape growth strategy, strengthen customer propositions and build the capability, frameworks and ways of working that enable teams to deliver better experiences and stronger outcomes. A key part of your role will be helping our Retail Value Streams focus on the opportunities that matter most using insight, data, experimentation and commercial discipline to improve acquisition, engagement, retention and customer lifetime value.
You’ll also lead the evolution of our brand and product-led growth capability, including elevating the Meridian brand, revitalising Powershop’s proposition, and building modern go-to-market practices that help us launch, learn and scale with confidence.
Ngā pukenga kei a koe mō tēnei tūranga | What you’ll bring
You’ll be a strategic and commercially minded leader with strong experience across product, customer growth, brand, customer experience, user experience or go-to-market disciplines.
You know how to connect customer insight, market opportunity and business strategy and turn that into clear priorities, practical action and measurable outcomes.
You’ll bring strong leadership through influence, with the ability to build capability, align teams and create momentum in a complex, fast-moving environment.
You may have led multidisciplinary teams or communities of practice before, and you’ll be comfortable coaching specialists, partnering with senior leaders and working across agile or cross-functional delivery models.
Most importantly, you’ll bring a genuine customer obsession, curiosity, and the confidence to challenge the status quo.
You’ll be energised by building something new, shaping a modern growth function, and helping a purpose-led organisation create experiences that New Zealanders value.
Ngā painga ki a mātou | What we can offer
We value work/life balance, so our flexible work options (where possible) make things easier for you and your whānau. We also offer:
An attractive and competitive salary package that’s reviewed annually, plus discounts from several partnership.
Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind.
Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave.
Life, trauma and income protection insurance (which we hope you won’t need!)
Enhanced KiwiSaver contributions.
Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
Award winning wellbeing programme that provides support whenever and wherever you need it.
Employee discounts off your power with Meridian, every bit counts.
He aha koe i hono mai ai ki a mātou? | Why join us?
We’re a great place to work with meaningful opportunities to grow, contribute, and help shape Meridian’s journey as a Te Tiriti o Waitangi–honouring organisation. We value and live by three ‘How to Be’s’: ‘be gutsy’, working together by ‘being in the waka’ and doing the right thing by ‘being a good human’.
Tono mai ināianei tonu | Apply now
Join a company with a clear purpose, meaningful work, and people who care deeply about the impact we have on Aotearoa. If this role sounds like a fit and you’re keen to help shape Meridian’s cultural capability journey while contributing to New Zealand’s energy future, we’d love to hear from you.
If you’ve got any questions, email [email protected]. We’re committed to becoming more accessible and providing support if needed. Please get in touch if there are parts of our process you would like assistance with (process found here: meridianenergy.co.nz/careers).
For the full position description here.
Location – Christchurch / Wellington
Advertising closes Monday 12 October at 8:00am
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Our Masterton office is part of Meridian Energy, the largest producer of renewable electricity in Aotearoa. Meridian provides Contact Centre services under a contract to Shell Energy (who owns Powershop Australia). Here in Masterton we take the best parts of both a modern and unique workplace while harnessing Meridians great reputation allowing us to deliver an environment that has a strong purpose and a genuine care for our people. Meridian strives to deliver clean energy for a fairer and healthier world. Powershop offers something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. The secret sauce is our Masterton Contact Centre (where you’ll be based) which mixes a fast-paced environment with a culture that thrives on productivity and good banter where customers are at the heart of everything we do, and they love us for it. We want all our people to be the best that they can be, so we make sure that there’s room for our crew to be exactly who they are. As a team, we recognise all the wins – no matter how big or small, personal or professional, that we smash them together and celebrate the success of each team member individually. This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop . And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!!