Front Desk Supervisor - Roost Cleveland

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Cleveland 

ROOST Cleveland brings the signature ROOST apartment‑hotel experience to the heart of downtown Cleveland. Set within a beautifully restored historic building, it offers spacious studio, one‑, and two‑bedroom apartments designed for both short visits and extended stays. Each residence features full kitchens, in‑unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home. Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique‑hotel hospitality with residential comfort. Steps from the city’s cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.

Website: https://www.roostcleveland.com

Position Overview

ROOST Cleveland is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.

Key Responsibilities

• Lead and support front desk associates during daily operations

• Provide warm, professional, and efficient service to all guests

• Oversee check‑ins, check‑outs, reservations, and guest inquiries

• Assist with onboarding, training, and coaching front desk team members

• Ensure all front desk procedures, standards, and service expectations are consistently met

• Resolve guest concerns with empathy, professionalism, and sound judgment

• Maintain accurate records, reports, and shift documentation

• Collaborate with housekeeping, maintenance, and management to support smooth operations

• Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment

• Assist with scheduling, inventory, and administrative tasks as needed

Qualifications

• 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred

• Strong communication and leadership skills

• Warm, guest‑focused demeanor with a commitment to hospitality

• Ability to multitask and remain composed in a fast‑paced environment

• Proficiency with hotel reservation systems and front‑office software

• Strong attention to detail and organizational skills

• Flexible schedule, including nights, weekends, and holidays

What We Offer

• Competitive hourly pay

• Opportunities for growth within a dynamic hospitality group

• A collaborative, design‑driven work environment

• Employee dining perks across Method Co. properties

• Sick time & vacation

• Health, vision, and dental benefits