Job Summary
The Program Supervisor is responsible for planning, directing, and coordinating daily operations within an assigned program or department. This position provides leadership and support to staff, ensures services are delivered in alignment with agency expectations and goals, and maintains compliance with applicable agency, licensing, contractual, and regulatory requirements. The Program Supervisor assesses program needs, develops goals, promotes a cooperative working relationship across the agency, and provides guidance to assigned staff in their daily responsibilities.
Duties & Essential Job Functions
- Supervise assigned staff and volunteers to ensure they are performing within the expectations of their roles.
- Provide guidance, training, support, and assistance to staff as needed, including staffing, performance management, professional development, workload adjustments, and addressing concerns.
- Promote a positive work environment that encourages teamwork, communication, accountability, and motivation.
- Oversee program operations to ensure compliance with agency policies, licensing standards, contractual requirements, and applicable state and federal regulations.
- Establish and maintain administrative procedures, systems, records, and reports to support program goals and objectives.
- Recommend new approaches, policies, and procedures to support continuous improvement of services.
- Serve as a resource to staff regarding program expectations, compliance requirements, and best practices.
- Collaborate with leadership, supervisors, and team members to ensure quality service delivery and ongoing compliance.
- Support treatment, service, or program planning processes as applicable to the assigned area.
- Demonstrate commitment to the social sector and a passion for MCHS’s mission and vision.
- Perform on-call or direct service responsibilities as needed.
- Complete other duties as assigned.
Basic Competencies
Education and Experience
Qualified candidates should meet one of the following requirements:
- A bachelor’s degree from an accredited college or university and at least 2 years of related work experience; or
- Two years of college from an accredited college or university and at least 3 years of related work experience; or
- A high school diploma or equivalent and at least 4 years of related work experience.
Knowledge Requirements
- Computer and software applications, including Windows, Microsoft Office, internet applications, and other tools necessary to perform the duties of the position.
- Program operations, compliance requirements, and best practices related to the assigned service area.
- Behavior patterns, group dynamics, and methods for supporting individuals served, as applicable.
Skills and Abilities
- Demonstrate effective leadership and decision-making skills.
- Motivate, develop, and support staff.
- Manage time, multiple priorities, and deadlines.
- Communicate effectively both verbally and in writing.
- Establish and maintain effective working relationships with employees, community partners, other agencies, and the public.
- Exercise professional judgment and maintain confidentiality.
- Handle sensitive situations and documentation appropriately.
- Attend and conduct agency training and maintain required certifications and licenses.
- Maintain a valid Michigan driver’s license and a driving record that allows the operation of an agency or personal vehicle for agency business or client transportation, as needed.
- Work flexible hours, when needed, which may include evenings and weekends.
MCHS offers a generous compensation package, including paid time off, supplemental benefits, 401(k) with match, professional development opportunities, and more.
MCHS is an equal opportunity employer. Employment is based on personal capabilities and qualifications without discrimination based on race, ethnicity, religion, sex, age, marital status, national origin, disability, sexual orientation, veteran status, or any other protected characteristics established by law. This policy applies to all recruitment and hiring practices, compensation, benefits, termination, and all other terms and conditions of employment.
