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    Metro Computer Services Group Inc.

    Information Technology

    Accounts Manager

    New York, United StatesOn-SiteFull-timePosted 3w ago
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    Job description

    Metro CSG is cloud focused managed service company, seeking a new Account Manager to join our team of technology experts. In this role, you will act as a dedicated point of contact for our growing base of investment industry customers, working to fulfill requests and ensure projects are completed on time and within budget.

    You will be expected to oversee and differentiate the various needs of the clients in our portfolio and provide insight into how business goals may be best addressed by our service. As this position serves as an official “face” of our company, it is highly important that candidates be confident in their decision making, as well as perform ample due prior to promoting a solution.

    Responsibilities:

    • Call and connect with customers on a daily basis (phone, email, LinkedIn)
    • Act as a knowledgeable consultant to address high level customer questions and concerns
    • Research quality information of value to customers in the decision-making process
    • Coordinate meetings between internal IT team and customer stakeholders
    • Mediate potential conflict and/or miscommunication between customer and support team
    • Record activities in CRM software
    • Identify opportunities to build on existing customer solutions
    • Provide timely updates to customers regarding ongoing projects and outstanding tickets
    • Escalate support tickets where necessary
    • Keep abreast of technology news and report developments addressing customer pain points
    • Applicable college degree OR relevant combined work/education experience
    • Superb communication skills (email, phone, text, in-person)
    • Ability to multitask and maintain composure under tight schedules with limited direction
    • Familiarity with CRM software
    • Familiarity with Microsoft Enterprise offerings
    • Interest in new and emerging business technology
    • Ability to succinctly describe complex information
    • Provide quick turnaround on all communications

    Benefits:

    • Salary and Bonus
    • Participate with a fast growing team to witness the evolution of "cloud" push
    • Paid vacation/sick days
    • Self-set schedule of daily tasks and activities
    • Company health insurance package
    • Opportunity to earn Microsoft Certifications
    • Learn More Microsoft technologies through company sponsored training

    Job details are sourced from the employer's original posting.

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    About the company

    Metro Computer Services Group Inc.

    Metro CSG is a New York City based IT firm, specialized in helping businesses integrate cloud technology into their operations. We seek to apply our expertise to the individual needs of our clients to meet their unique goals, creating customized, strategic solutions.

    View all Metro Computer Services Group Inc. jobs
    Industry
    Information Technology
    Open roles
    5

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