IT Service Specialist - Foundation Support

Your Responsibilities:  

• Supporting the METRO Group corporate applications addressing core business needs like Sales, Logistics, Finances & Accounting;
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
• Diagnosing and troubleshooting issues on live production environments;
• Analyzing and solving the incidents sent by the First Level Support;
• Assessing, troubleshooting and escalating user problems to specialized teams when necessary.

Required key competencies and qualifications: 

• Knowledge of SQL language: performing queries, ability to understand basic SQL code;
• Prior experience working with SAP solutions;
• Analytical thinking and problem solving skills;
• Proactive, result oriented team-player with the ability to work independently also;
• Ability to respect deadlines and prioritize a busy workload;
• Good verbal, written and inter-personal communication skills;
• Able to define problems and identify solutions;
• Very good fluency in English (written and verbal).

What we offer at METRO.digital?    

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: IT Consultant Md4, Md5, Md6, Md7.