Your responsibilities
- Own the operational stability of the Integration and Delivery Tools platform across all squads, and act as the escalation point for platform-level incidents.
- Design, document and run the oncall and live-support model for the integration side, and take part in the oncall rotation yourself.
- Lead major incident calls and post-incident reviews; drive RCA, problem management and the closure of systemic remediation.
- Audit and improve monitoring and observability (Datadog), with clear ownership, meaningful alerts and reduced alert noise.
- Define and track SLAs, SLOs and platform KPIs, and use dashboards and trends to anticipate risks and steer improvements.
- Plan and run disaster recovery and resilience exercises, and close the gaps they reveal.
- Drive performance and resilience testing together with the squads, and apply quality gates for critical journeys and releases.
- Plan cloud capacity and seasonal readiness, and contribute to FinOps and cost optimisation of the platform.
- Coordinate squads, vendors and business stakeholders during escalations and outages, and keep incident hygiene and ticket quality high.
- Contribute to the platform operations strategy together with the Platform Lead and architects, and coach squads on an operations assurance mindset.
Required key competencies and qualifications
- At least 5 years of hands-on experience in operations, SRE or platform engineering, running production systems of large enterprise applications.
- At least 3 years of experience leading or coordinating teams, incident response or operational workstreams (line management is not required).
- Strong hands-on experience with monitoring and observability tooling, ideally Datadog, including alerting design and dashboards.
- Solid understanding of SRE principles: SLOs, SLAs, error budgets, incident, problem and change management.
- Experience with cloud environments and planning for capacity, resilience, disaster recovery and cost (FinOps).
- Practical experience in performance and resilience testing, or a background in QA or test leadership with a strong operations focus.
- Proven ability to define and implement operational processes (oncall, runbooks, RCA, post-incident reviews).
- Strong analytical and problem-solving skills, able to investigate incidents across multiple data sources.
- Excellent communication and stakeholder management skills for technical and non-technical audiences.
- Fluent English, written and verbal; based in Romania.
Nice to have
- Familiarity with integration platforms, ideally MuleSoft, and API-based (Apigee) architectures.
- Experience with release governance and CI/CD pipelines.
- Experience in chaos or failover drills and seasonal peak readiness programs.
- Scripting and automation skills to reduce operational toil.
What we offer at METRO.digital?
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions:
We are people-caring! We offer support whenever you need it - at every stage of your professional journey.
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Operations Manager (Md8).
