Customer Service Representative - New Entrant

<div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;' data-pasted="true"><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial; font-weight: normal;"><span style="margin: 0px; padding: 0px;">At Metro Bank, our stores are where relationships are built, ambitions are supported and communities connect.

We believe banking should feel personal, human and genuinely helpful, with every customer receiving the attention, expertise and support they deserve.</span> </span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: normal;"><span style="margin: 0px; padding: 0px;">As a Customer Service Representative, you'll play a vital role in helping customers make confident financial decisions and achieve their goals.

Through meaningful conversations, you'll build trusted relationships, understand what matters most to customers and connect them with the products, services and support that best meet their needs.</span> </span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: normal;"><span style="margin: 0px; padding: 0px;">Whether you're welcoming a customer into the store, helping a family </span><span style="margin: 0px; padding: 0px; border-bottom: 1px solid transparent;">plan for the future</span><span style="margin: 0px; padding: 0px;">, supporting a local business </span><span style="margin: 0px; padding: 0px;">owner</span><span style="margin: 0px; padding: 0px;"> or resolving a complex query, </span><span style="margin: 0px; padding: 0px;">you'll</span><span style="margin: 0px; padding: 0px;"> be empowered to make a genuine difference.

No </span><span style="margin: 0px; padding: 0px;">previous</span><span style="margin: 0px; padding: 0px;"> banking experience is </span><span style="margin: 0px; padding: 0px;">required</span><span style="margin: 0px; padding: 0px;">. If </span><span style="margin: 0px; padding: 0px;">you're</span><span style="margin: 0px; padding: 0px;"> passionate about people, naturally curious and motivated to learn, </span><span style="margin: 0px; padding: 0px;">we'll</span><span style="margin: 0px; padding: 0px;"> give you the knowledge, </span><span style="margin: 0px; padding: 0px;">skills</span><span style="margin: 0px; padding: 0px;"> and support to build a successful career in banking.</span></span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">Working arrangement and training:</span></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 18.5333px; font-family: arial; color: rgb(0, 0, 0);"> </span><span style="font-size: 12pt; font-family: arial;"><br></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 18.5333px; font-family: arial; color: rgb(0, 0, 0);"><br style="margin: 0px;padding: 0px;"></span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;">Metro Bank <strong>Hemel Hempstead</strong></span></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;"> is a </span></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">Monday - Friday</span></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;"> store.

We are currently recruiting for full time, 37.5 hours across 5 days. </span></span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;">Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day.

If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed. </span></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial; font-weight: bold;"> </span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 17.1333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">What you will do:</span></span></p><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: bold;"> </span></p><ul style="list-style-type: disc;"><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Building meaningful relationships with customers through engaging and insightful conversations. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Understanding customers’ needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Delivering exceptional experiences that build trust, loyalty and long-term customer relationships. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Supporting customers in vulnerable circumstances with empathy, care and understanding. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: windowtext; line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: windowtext; line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Continuously developing your knowledge, expertise and confidence to become a trusted banking professional. </span></span><span style="margin: 0px; padding: 0px; line-height: 18.5333px; color: windowtext;"><br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px; padding: 0px; color: windowtext; line-height: 18.5333px;"> </span><span style="margin: 0px; padding: 0px; line-height: 18.5333px; color: windowtext;"><br style="margin: 0px;padding: 0px;"></span></li></ul><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial;"><span style="margin: 0px; padding: 0px;">And... we are a bank so risk is a part of everything we do.

We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.</span></span><span style="font-size: 12pt; font-family: arial;"><br></span><span style="font-size: 12pt; font-family: arial;"><br></span></p></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;'><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">What you will need: </span></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 18.5333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 20.85px; font-family: arial;"> <br style="margin: 0px;padding: 0px;"></span></p><ul style="list-style-type: disc;"><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">A passion for creating great customer experiences and building lasting relationships. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Experience in a customer-facing environment where service experience was priority.</span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Natural curiosity and confidence to engage customers in meaningful conversations. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Strong communication and listening skills, with the ability to build rapport quickly. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">A proactive and solution-focused mindset. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">The ability to identify opportunities whilst always doing what's right for the customer. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Personal ownership and accountability for delivering great customer and business outcomes. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Confidence using technology and digital tools to support customers effectively. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Empathy, resilience and professionalism when managing a variety of customer situations. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">The ambition to learn, grow and build a long-term career. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders</span></span></li></ul><p style="margin: 0px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">Our promise to you…</span></span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 18.5333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial; font-weight: bold;"> </span><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 18.5333px; font-family: arial; color: rgb(0, 0, 0);"> <br style="margin: 0px;padding: 0px;"></span></p><ul style="list-style-type: disc;"><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">You'll join a bank that believes relationships, service and trust are what truly set us apart. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">We'll invest in your development, providing industry-leading training and support to help you become a trusted banking expert. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">You'll develop skills that are valued across customer service, relationship management, business development and leadership careers. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">You'll have opportunities to grow and progress within a business that champions talent and potential. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">You'll be empowered to take ownership, make an impact and contribute to the success of your store. </span></span></li><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span data-contrast="none" lang="EN-GB" class="TextRun SCXW242726889 BCX8" style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span class="NormalTextRun SCXW242726889 BCX8" style="margin: 0px; padding: 0px;">You'll work alongside passionate colleagues in an inclusive, supportive and high-performing environment. </span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;'><ul style="list-style-type: disc;"><li style="margin-left: 24px; font-size: 12pt; font-family: arial;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); line-height: 18.5333px;"><span style="margin: 0px; padding: 0px;">We'll reward your contribution with a competitive salary, discretionary annual bonus and a comprehensive benefits package. </span></span></li></ul><p style="margin: 0px 0px 0px 47px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: -18px;"><span style="margin: 0px; padding: 0px; color: rgb(0, 0, 0); font-size: 12pt; line-height: 18.5333px; font-family: arial;"> </span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial; font-weight: bold;"><span style="margin: 0px; padding: 0px;">Ready to Build Relationships That Matter? </span></span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;">This is more than a customer service role.

It's an opportunity to build trusted relationships, develop valuable professional skills and play a part in helping customers, businesses and communities thrive. </span></span></p><p style="margin: 0px 0px 10.6667px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;color: windowtext;text-align: left;text-indent: 0px;"><span style="margin: 0px; padding: 0px; font-size: 12pt; line-height: 17.1333px; font-family: arial;"><span style="margin: 0px; padding: 0px;">If you're passionate about people, motivated by making a difference and excited by the prospect of building a career in banking, we'd love to hear from you. </span></span></p></div> <div><div><em>Diverse teams really are the best teams.

We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box.  We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked.  So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Good luck!</em></div><div><br></div><div><em>#LI-Loveyourjobatlast</em></div></div>