Living the vision of "Advancing the business of healthcare today for a better tomorrow," Medical Group Management Association (MGMA) works to perpetuate success throughout the healthcare industry as the premier association for professionals who lead medical practices. Since 1926, through data, people, insights, and advocacy, MGMA empowers medical group practices to innovate and create meaningful change in healthcare. We believe the future is what you make it, and we’re here to support the people who are ready to make the world a better place. Tomorrow will be remarkable because MGMA is here to help.
The Medical Group Management Association (MGMA) is looking for an Account Manager to join our Denver team.
The Account Manager is responsible for engaging customers through utilization of the products they’ve purchased, retaining and upselling those accounts into the full suite of MGMA products and services to create even more value for those enterprises. This role may serve accounts across small or mid markets or corporate vendors with strategies and engagement approaches tailored to the needs of each segment.
Essential Functions:
- Build and maintain long-term, trust-based partnerships with client accounts through regular communication, understanding their business goals, and ensuring satisfaction with MGMA’s products.
- Small Market Accounts: (generally <50 FTE physicians): Engagement typically involves working directly with one or two key decision-makers. Emphasis is on proactive outreach, education on product value and driving utilization among organizations with limited internal resources.
- Mid-Market Accounts: (generally 51 – 400 FTE physicians): Engagement often includes multiple managers or departmental leads. Focus is on role- and function-based segmentation, identifying upsell and cross-sell opportunities to meet more complex operational needs.
- Corporate Vendor Community: Working with key marketing decision makers to build engagement and full year long marketing plans. Drive revenue through exhibit, sponsorship, partnership, and advertising primarily through renewal sales.
- Create and execute tailored account strategies that align with client business objectives and maximize mutual value and growth.
- Identify and pursue upsell, cross-sell, and renewal opportunities by understanding client needs and proactively suggesting relevant solutions. Focus on revenue growth and member adds; may have need to focus on segmentation by role and function.
- Field questions on MGMA’s product suite, perform outbound relationship calls and emails, and provide excellent service to these accounts.
- Utilize CRM to track client feedback, account renewals and losses, sales and any other relevant items.
- Track and monitor account health through key metrics, reviewing service delivery, and report progress internally and to clients.
- Work closely with supervisor to capture the feedback of members’ needs.
- Work with support staff to coordinate and/or delegate logistic and administrative functions related to providing members with access and engagement to the full suite of purchased products and their benefits.
- Travel as necessary to support conference operations and engage directly with clients, fostering strong client relationships and ensuring satisfaction. Travel requirements vary based on the market segment and client needs:
- Small Market Accounts: approximately 5-10% travel.
- Mid-Market Accounts: approximately 10-15% travel
- Corporate Vendor Community: approximately 10-15%
- Other duties as required and necessary to ensure the success of the organization.
Supervisory duties:
