Business Manager

ROLE SUMMARY: Directs, administers, and coordinates the sales and fulfillment activities of the organization in accordance with the customers’ expectations, company policies, goals, and financial objectives. Leads and directs the technicians’ team as well as any subcontractors. The Business Manager is fully responsible for the safe and profitable performance of Michael Robert Specialty Contracting Technicians. Success is measured by the ability to exceed customer expectations and deliver on financial and performance goals.

HOURS AND PAY PERIOD:  M-F 7am – 4pm or as needed to achieve company objectives and fulfill client needs.  Salary/Exempt position - pay period: Bi-monthly.

REPORTING STRUCTURE:  This position reports to: President.   Reporting to this position are: Technicians

TRAINING/EDUCATION EXPECTATIONS:

• 10 Years of Industry or related Experience
• 2 years Management Experience
• 2 years Project Management Experience
• Dynamic experience in the following areas:
  • All construction trades

• Possess fluent knowledge of office technology platforms
• Strong verbal and written communications skills
• Knowledge/Capability to manage customer needs and expectations

PRINCIPAL ACCOUNTABILITIES:

• Manage customer relationships by meeting with them and providing proposals as needed
• Maintain a 4 week outlook for work and schedule work out 1 week. 1 week out lock the schedule for the upcoming week on Thursday prior by noon.
• Invoice clients as you progress. No work should be unbilled after being completed for more than 2 business days.
• Lead the discussion company-wide on safe business operations – conduct safety briefs with your team 1x/month and record the briefing by having participants sign a form
• Coordinate schedules and priorities to maximize the profitable performance of all technicians on all projects, and service work.
• Complete End of Day reports and consolidate all team member EOD’s sending to the President
• Focus on employee retention by using company discipline to retain staff ensuring they know standards are high
• Investigate customer satisfaction by following up on work done
• Work with the company president to get the best performance from staff
• Be an advocate for more business – seek out new clients or new opportunities with existing clients and always look out for good new team members to join us

All your information will be kept confidential according to EEO guidelines.