Department: Sales
Reports to: Sales Manager
Position Summary:
- The inside dealer representative serves as a internal support resource for the Mid Kansas Auto Auction’s sales organization while actively building and maintaining relationships with buying and selling customers.
- This role includes but not limited to:
- Operational-Sales support
- Vehicle coordination with allied departments
- Administrative sales support
Primary Responsibilities:
- Customer Relationship Management
- Build and maintain strong relationships with buying and selling customers
- Conduct outbound calls to existing and prospective customers
- Promote upcoming sales, events, promotions and customer incentives
- Follow up with inactive dealers to encourage renewed activity
- Contact sellers for future selling opportunities
- Assist customers with auction procedures and provide operational support including auction policies
- Maintain CRM notes on customer interaction
- Support customer visit coordination (auction & dealership)
- Support auction marketing (sales packets, new customer packets & etc.)
- Day of Sale support (i.e. Conditional Offers and etc.)
- Liaison with auction departments (i.e. Front Office, Accounting, Condition Report, Mechanical, Detail and Lot Operations)
- Support vehicles moving through auction process
- Escalating issues affecting customer and/or customer’s vehicle(s)
- Other duties as management requires
Knowledge, Skills & Abilities preferred
- Automotive dealership experience
- Fleet management experience
- Account management experience
- Project management experience
- Auction inventory management system experience
- Demonstrated Microsoft Program knowledge
Benefits:
- Paid time off (after 6 months)
- Sales Incentive inclusion
- Healthcare package (Medical, Vision, Dental)
MKSAA reserves the right to revise or change job duties and responsibilities as management requires. This position description does not constitute a written or implied contract of employment. This description is not all inclusive.
