Job Description:
Recon Coordinator’s (RC) leads and coordinates all of the recon processing needs of Wholesale Dealer accounts, Commercial accounts, and Fleet Lease accounts. This work role requires the ability to self-manage, self-motivate and maintain a high sense of urgency with regard to the Wholesale Dealer’s weekly auto reconditioning related processing needs.
Duties and Responsibilities include but are not limited to:
- Proper communication and mutual respect with the Sales Representative and Wholesale Dealer are the keys to success.
- Work in unison the Sales Representative assigned to their accounts.
- Develop a working knowledge of AutoIMS and ASI along with the ability to generate email communications and/or data entries into AutoIMS and ASI in a clear, coherent and easy to read and comprehend manner.
- Must be able to develop a close “working relationship” with their assigned Wholesale Dealer account. Wholesale Dealer will accordingly participate in the development of that same “working relationship” and “help the RC … help them”.
- Recognize and understand their Wholesale Dealer’s “Hot Buttons” as well as all of their reconditioning work processing “likes” and “dislikes”.
- Actively participate in the ongoing development of an agile (or more reactive) recon workflow process in order to (i) accommodate each Wholesale Dealer’s unique “hands-on” work processing requirements; (ii) meet MKSAA recon processing cycle times; and (iii) meet target “On-spot” and “Sale Day” dates.
- Ability to identify, manage and resolve any new and/or unknown reconditioning related processing matters that may arise from time to time.
- Prepare and manage recon work bucket “Spark BI” reports.
- Prepare a “Commercial Level” CR inclusive of damage amounts, if required, along with the CR grade management that meets the Wholesale Dealer’s target grade goals — but that are also in accordance with the MKSAA’s CR Grade Policy.
- Manage/verify all ongoing CR updates and changes — post recon repair pics, post-detail pics, sale day Pipeline photos, etc.
- Walk and shop units in order to determine the required reconditioning work as outlined by the Dealer Wholesaler’s SLA Agreement.
- Inside-the-gate and outside-the gate recon vendor work order management, coordinate work estimates, recon processing timelines and unit transport to/from any recon vendors.
- Coordinate and track recon workflow sequencing and processing — from CR to On-spot; keep strict control and track the Wholesale Dealer’s inventory.
- Meet target “On-spot” day/time and walk units in advance of sale day — 1) Sign-off on units: “Sale Day Ready” and 2) Notification to Wholesaler: “Units Ready and On-spot”.
- Communicate target sale day with Sales Dept. — determine the expected sale day and accordingly manage, track and sale day sticker each unit to meet that targeted sale date.
- Provide necessary information to Sales Dept. as required for them to generate a weekly “Post-sale Scorecard” — sold units, no-sales, times ran, sale rates, etc.
Qualifications include:
- High School Diploma or equivalent required
- Strong verbal and written communication and interaction skills required
- Ability to sit, stand, climb stairs, squat, knee and walk for prolonged periods of time, must be able to lift 5-10 pounds. Vision abilities required
- Good computer and software knowledge
- Thrives in a fast paced environment
- Occasional exposure to weather conditions, fumes, and noises
- Professional phone etiquette
- Self-motivated and goal oriented
- Qualified to operate a motor vehicle and have a valid driver’s license
Benefits:
- Generous PTO after 6 months
- Base Hourly Pay + Performance Bonus
- Eligible for Insurance after 60 days of employment (Medical/Vision/Rx, Dental)
- Positive & Encouraging work environment
MKSAA reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
