Job Summary
MidFirst Bank is seeking a proactive, people-focused leader for our Foreclosure department. This role oversees daily workflow and performance that could include foreclosure deadlines, figures, quality control and other support functions. The role serves as a key point of contact between the Foreclosure department, attorney firms, vendors, and internal business units, and ensures foreclosure processes are completed timely, accurately, and in compliance with regulatory requirements. The ideal candidate is a hands-on leader who builds strong relationships, is comfortable working in a regulatory environment and possesses a proactive approach to lead a team.
Key Responsibilities
- Lead, coach, mentor, and develop a team of 12–15 team members to improve quality, productivity, and achievement of service level goals.
- Manage team workload, distribute assignments, and balance team capacity per operational demands.
- Monitor daily performance through queue oversight, dashboards, one-on-ones, team meetings, and daily huddles.
- Monitor and hold the team accountable for key performance indicators (KPIs) and deadlines to mitigate risk.
- Facilitate communication among the Foreclosure department, attorney firms, vendors, and business units within MidFirst Bank, with a strong emphasis on timely processing by attorneys.
- Build and maintain effective working relationships with attorney firms, vendors, business partners, and staff management.
- Administer the department's internal control structure, including control report oversight, audits, and regulatory compliance.
- Research and resolve escalated issues in a timely manner.
- Oversee operational controls and ensure adherence to policies and procedures.
- Collaboratively work with management to identify process breakdowns and inefficiencies, recommend solutions and implement process updates to maintain and improve operations.
Requirements
Required Education and Experience
- 3-5 years of management experience
- Bachelor's degree in a business-related field
- In lieu of degree, commensurate work history of 5-7 yrs in an operational, financial services, mortgage servicing, or corporate environment will be considered. Must include demonstrated success managing/ leading a team, to include performance, productivity, engagement and a process improvement background.
Preferred Skills
- Strong leadership skills with the ability to monitor, motivate, and develop employees to reach and exceed performance goals
- Ability to make timely, informed decisions within assigned authority, and know when to escalate concerns.
- Exceptional analytical and creative problem-solving skills, with the ability to work both independently and collaboratively
- Excellent verbal and written communication skills, with the ability to confidently lead meetings and convey information
- Experience in mortgage servicing, default, compliance, or legal environments
- Strong risk management mindset and comfort working in a highly controlled, audited environment
Technical Skills
- Proficiency with computers and Microsoft Excel, including pivot tables
- Ability to pull, review, and analyze reports from application-based systems
- Comfort with data mining, following process flowcharts, and learning new systems and processes
Key Competencies
- Proactive approach and strong sense of ownership and accountability
- Strong organizational skills
- Self-awareness and the ability to work effectively with a variety of personalities
- Coaching and people development skills
- Confidence in reaching out directly to attorneys, vendors, and partners to ask questions and resolve issues
Schedule and Location
- Full-time, on-site position in Oklahoma City, OK (remote and hybrid options are not available)
- Approximately 45 hours per week, with occasional overtime as needed
- Flexibility with start and end times is required
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