Description
The Support Line Technician team member is responsible for the first tier investigation and documentation of technical issues reported by internal MidFirst users. This includes end user PC related issues, in-house applications, and 3rd party applications used by the MidFirst team.
Necessary Knowledge, Skills and Abilities:
Education
Preferred Experience
Two to three years of experience in IT Customer Support or Help Desk and one to two years of experience performing advanced troubleshooting on PC related issues.
Two to three years of practical Active Directory experience.
Two to three years of managing/involved in time sensitive projects
Strongly Preferred
Previous Financial Institution experience
Excellent Oral and Written communication skills.
Ability to exercise sound judgment in evaluating situations and in making decisions
Excellent Multitasking skills
Knowledge of Microsoft Office Suites and Windows OS
Working knowledge of process documentation
Working knowledge of PowerShell
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MidFirst Bank is a leading financial institution offering a wide range of banking services to individuals and businesses.