Job Description IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.
Responsibilities - Install and maintain IT applications and equipment
- Provide call in phone support service on all customer equipment and applications
- Provide Level 2 phone, email and on-site support to customers
- Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, including on-call rotation after probationary period
- Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
- Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking
- Weekly site visits to multiple customer locations
- Preventative maintenance on all internal and customer IT equipment
- Additional duties may be assigned
- Overtime work may be required
Knowledge & Experience
- BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred
Experience with the following operating systems is necessary:- Currently Supported Windows Desktop and Server Operating Systems
Experience with the following operating systems is preferred: Experience with the following hardware is preferred:- Personal computer troubleshooting and repair
- Internet connectivity troubleshooting and repair
- Server configuration and troubleshooting
- Router, switch, firewall configuration and troubleshooting
Working knowledge of:- TCP/IP
- Microsoft Active Directory
- Azure/Microsoft 365
- Microsoft Hyper-V
- SonicWALL firewalls
- Ubiquiti/UniFi Networking gear
