BARISTA

JOB PURPOSE To prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, as well as educate customers on the Tomlinson Cafe menu, make recommendations based on the customer's preferences, take orders, up-sell special items, and keep the facility clean and stocked, while providing excellent customer service to patrons.

ESSENTIAL FUNCTIONS

Immediately greet customers as they arrive Engage customers before taking orders (i.e. “How are you today?”) Educate customers on menu items and answer any questions they ask Discern customer's preferences and make recommendations accordingly, potentially up-selling Take orders while paying attention to details (i.e. preferences of roast,?dairy and syrup) Receive and process payments (cash and credit cards) Serve prepared food, like cookies, pastries and muffins Prepare and serve beverages following recipes Keep the bar area and equipment clean Brew drip coffee as needed Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off of the floor Maintain stock of syrups, bar fridge, pastries, bagged coffee, and merchandise Maintain stock of clean mugs and plates Complete tasks on the checklist (for the appropriate shift) with initials by completed tasks, working ahead to ensure completion before the shift is over. ?Stay until it is completed.

Complete daily tasks as possible (first shift), and complete before end of day (second shift) If there is time and it is appropriate,?complete items on the next shift's checklist If the above is complete, ask your manager for something to do Notice if equipment operates properly and report any maintenance needs Comply with health and safety regulations Recommend new menu items and communicate customer feedback to managers

WORKING CONDITIONS

No more than twenty-nine (29) hours per week