Procurement Specialist II

Position Summary:

The Service Specialist is responsible for providing tier service support to all inquiries related to Procure-to-Pay process areas (Requisition, PurchaseOrders, Procurement Channels, Contracts, Catalogues, Invoices,
Procurement Policy etc.). He/She is responsible to train end-users and perform ongoing document and procedures maintenance. He/She will assist with service center – related process implementations. The Specialist will manage the relationship with internal clients, suppliers and Finance.
He/She will ensure to deliver sourcing results to contribute to saving targets while ensuring that Service Level Agreements with the business are being met. He/She will ensure alignmentwith Procurement Category and Country Managers on Sourcing Strategy andSourcing execution. He/She will contribute to the fulfillment of team targets and KPIs and support operational excellence and continuous improvement initiatives.
Essential Duties & Responsibilities:
• Requisition Approval and Denial
• PO Maintenance Activities
• Provide assisted buying services as needed
• Order follow up with Supplier (expediting)
• Direct requestor to correct buying channel to ensure policy/contract compliance
• Train end users on existing processes and familiarize them with content available in iProcurement
• Respond to inquiry received for all relevant P2P process areas
• Ticket Management
• Reporting and analyzing
• Recognize and communicates potential issues to Service Lead
• Contribute ideas and actions towards the continuous improvement of service center – related processes within area of influence
• Identify potential problems and/or delays in processing correspondence and deliveries and notifies appropriate staff
• Stakeholder management
• Perform ad hoc activities associated with the role may be required

All your information will be kept confidential according to EEO guidelines.