Service Technician

Join Mindray North America and help shape the future of patient care.

Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.

Fast facts about Mindray:

• Founded in 1991, with 14,000 employees worldwide
• 8 global R&D centers, investing ~10% of annual revenue into innovation
• North American headquarters in Mahwah, NJ, with 40+ international subsidiaries

Essential Functions:

• Troubleshoots products and circuit boards to the component level
• Generates appropriate service documentation and enters service orders using Salesforce/Servicemax.
• Provides customers with detailed repair estimates via telephone or fax
• Provides repair support to field service personnel and customers via telephone repair; maintains telephone log to track time spent
• Maintains inventory of parts for circuit board repairs to keep and maintain inventory levels
• Develops and maintains accurate test procedures to ensure accurate and thorough repairs
• Identifies complex failures and recommend solutions; send QA defective parts and failure analysis documentation for investigation and review; reports out of box failures on a work order.
• Decides repair time and parts required for major product and board repairs
• Recommends to Supervisor repairs performed as an accommodation to customer, special tool or equipment requirements

Position Specifications:

• Must possess at minimum a technical school degree (AAS) or equivalent in electronics
• Must have a minimum of three years troubleshooting experience to the component level
• Must have the ability to read and interpret schematics
• Must have the ability to use test equipment including an oscilloscope, digital voltmeter and calibration simulator
• Must possess good communication skills and a professional telephone manner
• Must have basic computer knowledge
• Must be able to perform light lifting, approx. 15 pounds, and be able to sit for extended periods of time
• Position requires sufficient visual acuity to read fine print, operate equipment, and perform detailed tasks

Access to and responsible for the proper safeguarding of a broad range of proprietary and/or confidential information including, but not limited to, business information, protected health information, employee records, payment information, and network information, in accordance with all relevant Mindray policies.

Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.

Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.