Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.
This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.
In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.
Exposure to real-world, large-scale production systems supporting global enterprise customers across APIs, integrations, and AI-powered capabilities.
Opportunity to build deeper technical expertise in troubleshooting distributed systems, modern SaaS platforms, and AI-powered features.
Hands-on experience in incident management, advanced system diagnostics, root cause analysis, and cross-functional problem-solving.
Exposure to AI-native ways of working to accelerate debugging, technical investigation, analysis, and problem-solving.
Opportunities to take ownership of complex customer issues, drive resolutions, and collaborate with engineering and product teams.
A continuous learning environment that enables growth into advanced technical, product, and domain-specialist roles within Support.
The opportunity to influence product quality by identifying recurring patterns, sharing customer insights, improving documentation, and driving preventive improvements.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MindTickle is a category defining “sales readiness” platform. For the longest time, organizations have looked at the process of keeping their sales and customer service team ready to create wins for themselves and their customers as a “training and content delivery” process. MindTickle looks at sales and customer readiness as an extension of the sales or service process itself. Simply put, MindTickle provides an all-in-one Saas platform that enables fast growing organizations to implement an efficient, engaging and effective processes across Onboarding, Ongoing refreshers, periodic updates and (re)certification such that the business leaders can ensure that their customer facing teams are always on top of their game.  MindTickle is the only platform that combines the benefits of social, mobile, cloud and gamification. MindTickle enables companies to organize and transform existing documents, presentations, videos and content in all common formats into easy to consume bite sized mobile friendly modules. The intelligent filters and data integration with platforms such as SFDC ensures that the right information is available and accessible to the field reps and inside sales teams, helping them shorter sales cycles and win more deals. The combination of these techniques and technology delivers consistent high user engagement and ROI for the organizations.  MindTickle was awarded #1 in the category of “Best use of engagement techniques in Online Learning" at the Gamification Summit, San Francisco in 2013. It was also awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" in 2014.