Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers.
Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence.
At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.
We're looking for an experienced SME IT Engineer to join our growing infrastructure team in Pune. In this role, you will serve as the Subject Matter Expert and ultimate technical escalation point for our global endpoint environments and identity platforms. You will design, secure, and optimize our workplace tech stack, ensuring a highly resilient, modern, and automated internal IT ecosystem for all Mindtickle employees worldwide.
Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.
Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.
Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).
Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.
Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.
Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.
Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.
Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.
Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related technical discipline.
Experience: 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering, and workplace operations.
SME MDM Capability: Subject Matter Expertise in Jamf Pro, Apple Business Manager (ABM), and corporate device enrollment profiles. Having active Jamf certifications (200, 300, or higher) is highly preferred.
Productivity Suites: Master-level administrative knowledge of corporate Google Workspace (G-Suite) and Microsoft 365 ecosystems.
Identity & Access Management: Deep technical understanding of IDaaS networks, single sign-on (SSO) integrations, SAML/OIDC protocols, and lifecycle provisioning via Okta or Azure AD.
OS & Scripting: Exceptional troubleshooting skills for modern macOS and Windows operating systems, paired with the ability to write scripts (Bash, PowerShell) to automate administrative toil.
Mindset: A proactive, consultative problem-solving attitude with the executive presence to mentor junior peers and explain intricate systems to non-technical stakeholders.
We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here.
Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens.
Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table.
We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed.
We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that.
Mindtickle is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
MindTickle is a category defining “sales readiness” platform. For the longest time, organizations have looked at the process of keeping their sales and customer service team ready to create wins for themselves and their customers as a “training and content delivery” process. MindTickle looks at sales and customer readiness as an extension of the sales or service process itself. Simply put, MindTickle provides an all-in-one Saas platform that enables fast growing organizations to implement an efficient, engaging and effective processes across Onboarding, Ongoing refreshers, periodic updates and (re)certification such that the business leaders can ensure that their customer facing teams are always on top of their game.  MindTickle is the only platform that combines the benefits of social, mobile, cloud and gamification. MindTickle enables companies to organize and transform existing documents, presentations, videos and content in all common formats into easy to consume bite sized mobile friendly modules. The intelligent filters and data integration with platforms such as SFDC ensures that the right information is available and accessible to the field reps and inside sales teams, helping them shorter sales cycles and win more deals. The combination of these techniques and technology delivers consistent high user engagement and ROI for the organizations.  MindTickle was awarded #1 in the category of “Best use of engagement techniques in Online Learning" at the Gamification Summit, San Francisco in 2013. It was also awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" in 2014.