Sr. Technical Writer / Information developer

Pune, IndiaOn-SiteFull-timePosted 3w ago

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Job description

Ensure that the MindTickle customers get a clear understanding of the product and it's functionality.
Author MindTickle Knowledge base. Ensure that the articles and tutorials are easy to find, easy to use and always up-to-date with the product.
Ensure that product terminologies, UI messages and instructions are grammatically flawless, user-friendly, effective and consistent throughout.
Design and develop release documentation for product updates and feature release information.
Participate in usability studies with the product design team to ensure product terminology and UI instructions are making the product easy to use.
Co-own MindTickle Academy with marketing team which would have courses, tips and tricks on how to create great online courses.

Flawless written communication skill
Ability to explain the most complex of thing through simple instructions.
1-4 year experience in creating content in form of articles and instructional videos.
Hands on with content creation tools like MS Word, Powerpoint, Adobe Photoshop, Articulate, blogging, etc.
Excellent with narration, storyboarding and presentation.

Perks and Benefits

CTC will be market competitive
An intimate and informal office set-up that will make you feel like at home
A Cultural Activity team responsible for packing our calendar with fun events, parties and trips
Catered lunches and a kitchen exploding with every possible food, snack, or coolers you can imagine
Craving something special? Then just add it to the list, and we'll stock it for you!
A Sports Club - Balewadi stadium , which is around 1 kms from the office. You can have fun whatever sport activity you prefer.

Job details are sourced from the employer's original posting.

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About the company

MindTickle

MindTickle is a category defining “sales readiness” platform. For the longest time, organizations have looked at the process of keeping their sales and customer service team ready to create wins for themselves and their customers as a “training and content delivery” process. MindTickle looks at sales and customer readiness as an extension of the sales or service process itself. Simply put, MindTickle provides an all-in-one Saas platform that enables fast growing organizations to implement an efficient, engaging and effective processes across Onboarding, Ongoing refreshers, periodic updates and (re)certification such that the business leaders can ensure that their customer facing teams are always on top of their game.  MindTickle is the only platform that combines the benefits of social, mobile, cloud and gamification. MindTickle enables companies to organize and transform existing documents, presentations, videos and content in all common formats into easy to consume bite sized mobile friendly modules. The intelligent filters and data integration with platforms such as SFDC ensures that the right information is available and accessible to the field reps and inside sales teams, helping them shorter sales cycles and win more deals. The combination of these techniques and technology delivers consistent high user engagement and ROI for the organizations.  MindTickle was awarded #1 in the category of “Best use of engagement techniques in Online Learning" at the Gamification Summit, San Francisco in 2013. It was also awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" in 2014.

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Industry: Software
Open roles: 28