We are looking for an independent, talented Patient Services Representative able to provide customer support to our customers using our equipment. If you are a fluent English speaker, are emotional intelligent and empathetic you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.

You will be supporting our customers in the UK and Ireland who are using our devices for diabetes care and you will part of a wider team who speak various languages so this truly is a global opportunity within our organisation.

Responsibilities may include the following and other duties may be assigned:

• Provides advice and support to customers, dealers, distributors and sales personnel responding to product related questions and delivering safe and reliable technical support.

• Accurately and consistently documenting customer feedback and troubleshooting completed on the call.

• Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).

• Acts as a liaison between sales personnel and technical staff.

Required Knowledge and Experience:

• English both written and oral

• Requires full job knowledge of systems and procedures obtained through prior work experience or education.

• Effective multi-tasking (navigating between programs to access customer data and input text during call).

• 1-2 years work experience in a customer service environment.

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